Job Description Summary

The BD Technology & Engineering team is responsible for providing technical system recommendations/requirements to BD’s customers and working with the customers to deploy these servers and software in preparation for the local project team. Systems Engineers are assigned to customer projects and accounts based on regional/national organizational structures. The Systems Engineers work with the project implementation team toward the common goal of an on-time, successful system implementation. Activities include technical sales support, server deployment, software deployment, system design and initial configuration tasks. In addition to customer-facing responsibilities, this team is also responsible for many backend business functions including equipment and software ordering, product development input/R&D collaboration, solution design best practices, and quality system requirements. The Systems Engineer will work closely with R&D for IDN level build and architectural design, as well as product release preparedness participation. Organizational Readiness activities involve remote and on-site support of the product release progression and cross-functional team participation.

Duration of Employment: This position has a three year duration, with an anticipated end date of June 30, 2028. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Lead Systems Engineer has experience with a wide range of BD products and related interfaces.  This role involves interaction with customers, deployment teams, and other specialists.  In addition, the Lead Systems Engineer provides peer support for other Systems Engineers.  The effective Systems Engineer must be able to clearly communicate, thoroughly document, and demonstrate product server & software competency.  The Lead Systems Engineer must have the ability to establish collaborative working relationships with cross-functional project & product teams.

Duration of Employment: This position has a three-year duration, with an anticipated end date of June 30, 2028.  If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.

Specific Duties, Activities and Responsibilities

• Assist MMS with Field Action execution, including customer notifications, obtaining customer acknowledgment forms, and follow-ups with customers to answer questions.

• Ensure all role related project records are accurate and up to date

• Ensuring compliance with all relevant BD policies, procedures, and applicable regulatory requirements

• Supports BD product teams to ensure the successful completion of their remediation projects

• Technical - Follow and provide feedback on technical documentation, new product validation/requirements, test plans, technical solution design, server & software deployment, system integration etc.

• Sales Support

• Peer Support

• Administrative activity

• Performs other duties as assigned

Knowledge, Skills and Abilities

Communication

• Participate in conference calls with internal customers to facilitate documentation, training, and peer support

• Establish rapport with customers (internal & external) that is conducive to a long-term business relationships

• Provide team support and in-depth product information on BD products as assigned by manager

• Must be able to lead customer teams, share expertise, gain consensus within teams and deliver concise and consistent communication

• Provide product feedback, technical insight, and customer requirements to Senior Systems Engineers

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