Lead Spa

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:
The Team Lead Spa Concierge is responsible for overseeing daily operations at the spa front desk while supporting overall spa performance. This role leads the hiring, training, and development of front desk staff, ensuring high standards of guest service and operational consistency. The Team Lead sets the tone for a welcoming, guest-focused environment and leads by example in all interactions.
 

Job Specifications:

• Starting Wage: $22.00 /hr - $24.69/hr  
• Employment Type: Year Round  
• Shift Type: Full Time hours available 
• Minimum Age: At least 18 years of age  
• Housing Availability: Yes  
  
  

Job Responsibilities

• Oversee day-to-day front desk operations, ensuring efficiency and service standards are met
• Serve as the primary point of contact for spa guests, ensuring a seamless and positive experience
• Book and manage all spa services, packages, and reservations
• Maintain in-depth knowledge of all treatments, services, and retail offerings
• Support spa therapists by providing timely and accurate information regarding checked-in guests and scheduled appointments
• Assist in maintaining cleanliness and organization of guest-facing areas, including light cleaning as needed
• Support and monitor retail inventory, including scheduled counts and organization
• Manage point-of-sale transactions, billing accuracy, and cash handling procedures
• Lead hiring, onboarding, and ongoing training for spa front desk team members

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