Lead Software Quality Analyst

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Lead Software Quality Analyst to join our team. The ideal candidate enjoys and thrives in working with a variety of tools, languages, and architectures while testing features and applications for our core ticketing systems. You will work on consumer-facing and B2B applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs.  

What You’ll Be Doing  

• Lead a team of QA Analysts and Engineers, providing direction, guidance, and coaching 
• Prioritize and estimate work assignments for the team and managing their deliverables 
• Close collaboration with the development, project management, and product teams 
• Provide process improvements to the team 
• Work with the QA team to further develop test Automation tools and strategy for Mobile, Web, and Back-end services 
• Develop testing standards and work with various stakeholders to ensure standard QA processes are implemented and followed 

What to Bring  

• 2-4 years software quality assurance analysis and/or testing experience, including a thorough understanding of the software development life cycle 
• 2+ years of leading a QA team  
• Ability to to define comprehensive test strategies across functional, integration, and regression levels 
• Using KPIs (e.g. defect leakage, coverage, test execution trends) to make data-backed decisions 
• Implementing QA standards, review gates, and quality dashboards to ensure consistent delivery 
• Knows how to use basic as well as advanced features and functions of Jira Bug tracking system 
• A good understanding of how backend services work and testing them using Postman 
• Experience with Automation tools such as Selenium, Playwright, Appium, WebDriver, JMeter, etc. 
• Proficient with writing SQL queries 
• Strong attention to detail and problem-solving skills 
• Excellent communication and teamwork skills  
• Takes initiative, stays focused, always accountable 
• Thrives in a fast-paced environment with the ability to focus on achieving the target while minding longer term goal along the way   

Nice to Have  

• Experience Architecting or maintaining frameworks (e.g. Selenium, Cypress, Playwright, TestNG, pytest) 
• Experience with Load testing tools like JMeter, Gatling, Loadium,