Lead Regional Quality Service Manager

 

 

Reporting into the global Head of Service Quality and a key member of the AME Service Operation management team, Head of Regional Service Quality- AME will have the following areas of responsibility: Coordinating and developing the AME Service Quality team. Quality Performance Management, Lessons Learned in Service, Service process management and improvement, ISO audits & certification and Functional reporting to stakeholders. As Vestas, to say that we value quality is an understatement, as this is top priority regionally and globally. The Head of Regional Service Quality has a direct impact on our quality and we are looking for the next person to ensure we make an impact!

 

Responsibilities:

 

• Represent Quality Management in Regional Service, growing and coordinating the Corporate Quality Strategy

 

• Ensure compliance to ISO 9001:2015 and Vestas Quality Management System requirements

 

• Direct CoPQ reduction and Strategy  Deployment

 

• Structure the Quality awareness training and secure implementation of QMS and quality tools across Regional Service

 

• Coordinate the RCA and CA of prioritized NCs and systematic issues, and develop the Corrective/Preventive Actions

 

• Ensure the quality is through a setup on the Regional Service sites

 

• Set quality priorities and targets in line with Global Quality strategy, vision, goals together with Service Leadership, ensure regular quality performance reviews and act on deviations from targets

 

• Responsible for the results/trend of Service regarding Quality goals, continuously analyze the quality information in order to prevent reoccurrence of the failures ​

 

• Collaborate across value chain to develop and monitor processes to meet expected customer service expectations and deliver improvement activities

 

• Ensure Service WTG Quality Inspections program to identify issues leading to turbine’s downtime and hitting LPF & LDs

 

• Support Service in reducing CoPQ, with focus on LDs, Upside Sharing, LPF, Service overdue backlog

 

• Resource allocation for Non-Conformities handling (Root Cause Analysis, Corrective and Preventive Actions)

 

• Ensure Non-Conformities Management best practices and close necessary feedback loops

 

• Identify and support improvements to support the Quality maturity journey

 

• Set priorities for Quality Improvement with engagement with global Quality Organization

 

 

 

Competencies:

 

• Customer focus, effective problem-solving capabilities, strong collaborator and cultural sensitivity skills

 

• Able to communicate across all levels to align expectations, engage the organization, monitor results and establish solutions

 

• Experience in supervising and influencing a team of Quality managers and cross-functional leaders in a large, multinational organizations

 

• Sense of urgency for change and improvement, and a balanced approach to risk taking and achieving results

 

 

Qualifications:

 

• Bachelor’s Degree and 10+ years of experience in Quality and Operations field

 

• Lean / Lean Six Sigma Green Belt - practitioner

 

• Certified Lead Auditor for ISO 9001 Standard - practitioner

 

• Experienced in process deployment in complex organizations

 

• Expertise and understanding Service Quality function processes

 

• Experienced in stakeholder management working in complex large matrixed organizations

 

• Substantial experience of data analysis, having knowledge of relevant tools and methodologies

CCPA Notice for California Applicants

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our exper