Lead Program Monitor: Worcester CJSC

Location:

Worcester Community Justice Support Center
Worcester County Sheriff’s Office
365 Main St
Worcester, MA 01608

DEPARTMENT
Community Justice Support Center

TITLE
Lead Program Monitor

JOB SUMMARY: The Lead Program Monitor is responsible for the oversight of security measures/entrance procedures, drug testing and program monitor duties – including but not limited to, drug testing scheduling, transportation, and finding coverage for vacant shifts. S/he will communicate with Center Management on all issues and write reports as needed while ensuring a safe and secure environment for both staff and participants. S/he will ensure that participants enter and exit the Center in an appropriate manner and remain in all assigned areas.
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JOB FUNCTION
Program/Department Responsibility:
•    Supervise all monitoring/security operations at the Center. 
•    Schedule staff to ensure adequate coverage for all program monitor shifts.
•    Find coverage for vacant shifts as needed. 
•    Provide direct monitoring of participants in all phases of daily routines, including break periods.
•    Monitor all educational and clinical classes/groups. 
•    Maintain accurate communications log entries.
•    Procure, track and preserve urine specimens and perform Breathalyzer samples from participants in accordance with prescribed policies and procedures.
•    Accurately report both urine specimens and Breathalyzer sample test results.
•    Write incident reports as needed and communicate concerns to program management. 
•    Responsible for program monitoring on-boarding and on-going trainings for program monitor staff – including but not limited to, drug testing, security measures, entrant procedures, program monitoring duties.
•    Attend and participate in all scheduled meetings and trainings as directed. 
•    Provide transportation in assigned program vehicle when required.
•    Oversee transportation schedule to ensure all needed transportation has coverage. 
•    Ensure that program vehicle is properly maintained and up to WCSO standards. 
•    Proficient in utilizing de-escalation techniques in order to prevent crisis situations and will provide support and assistance to all staff and/or participants. 
•    Provide support and assistance in crisis situations. 
•    Maintain work schedule as directed. 
•    Support the programming staff with scheduling and any other auxiliary tasks to support the goals of the center.
•    Maintain confidentiality of personal data.
•    Maintain and secure equipment for drug and alcohol collection. 
•    Maintain and secure equipment for security/entrance procedures. 
•    Perform any duties and tasks assigned by supervisors, and related work as required.



 

Qualifications:
•    Attend all assigned meetings
•    Possess knowledge of the requisite policies and procedures associated with the collection of urine specimens.
•    The ability to communicate effectively with people in a direct, clear and professional manner.
•    General knowledge about the purpose of a community safety facility; understanding of the goals and objectives of a community correction program and a general familiarity with the court systems.
•    Ability to communicate respectfully and professionally with clients in an empathic way. 
•    Proven verbal and written communication skills.
•    Experience working with the justice-involved population with diverse backgrounds.
•    Working knowledge of Google Suite, Microsoft Excel and Word.
•    Some physical effort demanded when performing testing functions under typical office conditions in a correctio