At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Lead Program Manager serves an instrumental role in delivering CXone infrastructure and key initiatives the marketplace. Fulfilling a high visibility role on cross-department projectteams, the Program Manager will help drive, plan, and coordinate development and compliance activities from concept to completion. This person is responsible for participating in and leading a cross-department, multi-discipline team to implement, deliver product vision, providetransparency and visibility with executive sponsors, and manage dependencies to removeroadblocks and ensure the teams’ success.
How will you make an impact?
• The Program Manager collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Project Managers, Analysts, Engineers, and Quality Assurance Engineers.
• The Program Manager executes the product vision through the project lifecycle to ensure program goals are met.
• Interface with teams across the enterprise to drive, plan, and implement assigned programobjectives.
• Be the primary conduit for project status, direction, and escalations with Executive Management and sponsoring individuals
• Work closely with Product Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the teams on a daily basis ensuring that plans, estimates, documents, and products deliver features on schedule and within budget.
• Identify resource conflicts, and influence and facilitate course corrections to fulfill key project milestones.
• Coordinate release schedules, communicate, and drive releases onto each environment.
• Coordinate with Product Management for product launches and technical documentation.
• Other duties as assigned by the manager
Financial Responsibilities:
• Direct impact for bringing products and features into production on time and within budget to secure revenue.
• Ensures that specifications and projects are in line with the company’s Compliance efforts.
• Ensures that development is according to the company’s development standards and that products produce accurate reporting.
• Ensures expenditures are purchased, accounted for, and reported according to the Company’s Purchasing, Travel, and Corporate Credit Card policies.
Have you got what it takes?