Lead Product Owner (EMR)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Lead Product Owner – Clinical Administration & Billing is a senior individual contributor with end‑to‑end accountability for delivering mission‑critical clinical administration and billing capabilities within the iKnowMed (IKM) platform. This role owns the full product lifecycle—from discovery and backlog strategy through delivery, release, and continuous optimization—for complex, highly regulated healthcare solutions.

The Lead Product Owner partners deeply with Engineering, Architecture, Quality, Compliance, and Business stakeholders to ensure problems are clearly defined, solutions are technically sound, regulatory requirements are met, and customer value is delivered predictably at scale. This role operates with a high degree of autonomy, drives complex cross‑team dependencies, and sets the standard for product ownership excellence while mentoring other Product Owners.

This position requires strong domain expertise, technical fluency, and the ability to balance strategic intent with hands‑on execution in a fast‑moving, high‑impact environment.

Key Outcomes & Impact

• End‑to‑end ownership of complex clinical and billing product domains, driving initiatives from concept through production release with minimal oversight

• Strong engineering partnership resulting in efficient sequencing, reliable delivery, and well‑designed, scalable solutions

• High‑quality delivery with a strong quality mindset—meeting sprint commitments, Definition of Done, and regulatory obligations with low defect leakage

• Clear alignment of product goals, OKRs, and backlog priorities across leadership, business, compliance, and delivery teams

• Continuous product evolution informed by customer feedback, lifecycle stage, regulatory change, and business priorities

• Increased product delivery maturity through mentoring and coaching of Product Owners and influencing best practices across the organization

Key Responsibilities:

Product Ownership & Delivery

• Own and evolve key IKM functional areas, including:

• Clinical charting (Problems & Diagnoses)

• Charge Capture and Billing workflows

• Scheduling

• Content ingestion into IKM

• Message Center

• Maintain and continuously groom a prioritized backlog that balances new capabilities, enhancements, technical debt, maintenance, and regulatory needs

• Translate business, clinical, billing, regulatory, and non‑functional requirements into high‑quality user stories with clear acceptance criteria

• Define release strategy, value‑based slicing, and incremental delivery plans to maximize customer and business impact

• Drive estimation, sequencing, and scope trade‑off discussions with engineering partners

Stakeholder & Cross‑Functional Leadership

• Represent the voice of the customer in prioritization, sprint planning, reviews, and release discussions

• Proactively identify, manage, and communicate complex dependencies across product, engineering, quality, compliance, and operational teams

• Engage Legal, Compliance, and Regulatory stakeholders to validate requirements and ensure audit‑ready delivery

• Coordinate with PMO to align to and influence best‑practice standards for the Product Owner role

Quality, Risk & Operational Excellence

• Lead UAT strategy and execution, refining development and testing practices to reduce risk and defects prior to release

• Own defect backlog and triage process for assigned product areas; partner with Support and Account teams to ensure transparency and resolution

• Identify, assess, and actively socialize delivery risks (in partnership with the Scrum Master)

• Support CAPA‑level documentation and remediation activities as required

Coaching & Mentorship

• Mentor and coach Product Owners on backlog management, refinement practices, stakeholder engagement, and delivery execution

• Serve as a role mo