Lead Product Manager- Technical - CI/CD Infra & SCM

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Manager- Technical - CI/CD Infra & SCM

**Overview**
The Mastercard Software Builders Experience (MSBX) is a product-driven program dedicated to empowering Mastercard’s global engineering community. MSBX builds and operates the platforms, tools, and services that make it possible for 11,000+ software engineers to build, test, and ship software with speed, confidence, and consistency. Our products span the entire software development lifecycle — from source code management and CI/CD automation to testing frameworks, developer portals, and cloud infrastructure.
DevFlow is MSBX’s CI/CD and build automation product. It powers the infrastructure behind every build, integration, and deployment at Mastercard — supporting over 42,000 pipeline executions per day across on-premises and multi-cloud environments. As Lead Product Manager, Technical, you’ll own the roadmap and delivery of the platforms at the heart of DevFlow: Jenkins (open-source and CloudBees, on-premises and cloud), GitHub Enterprise Cloud (SCM), and GitHub Actions runner infrastructure (GitHub-hosted and self-hosted across AWS, Azure, and Mastercard’s Kubernetes Service — MKS).
You’ll collaborate closely with pipeline and workflow teams to ensure the platforms they build on are scalable, resilient, secure, and seamlessly integrated with the broader DevFlow toolchain. Your customers are software engineers. You’ll earn their trust by listening deeply, getting to the root of their challenges, and consistently delivering platform capabilities that make their work easier — prioritizing investments that create the widest impact across the engineering community.

**What You’ll Own**
• GitHub Actions Runner Infrastructure — Scale the GitHub Actions runner fleet across GitHub-hosted and self-hosted environments on MKS, AWS, and Azure — defining runner strategies, autoscaling policies, image lifecycle, and connectivity.
• Jenkins Platform Scalability — Ensure the Jenkins platform (open-source and CloudBees) is resilient and ready for growth. Drive HA/HS validation to support 2x current on-premises load, manage controller capacity, and advance cloud-native deployment on MKS.
• GitHub Enterprise Cloud SCM — Lead the infrastructure and tooling strategy for migrating Bitbucket repositories to GitHub Enterprise Cloud — automated migration, permission mapping, integration rewiring, and self-service adoption tools.
• Tool & Service Integration — Keep CI/CD infrastructure connected to the services engineers depend on — Artifactory, SonarQube, security scanning, observability platforms, and deployment targets across AWS, Azure, MKS, and PCF.
• Security & Compliance — Own the compliance posture for CI/CD platforms — vulnerability management, access governance, license efficiency, retention policies, and patching across on-premises and cloud.
• Observability & Platform Health — Deliver centralized dashboards aggregating platform telemetry across Jenkins, GitHub Actions runners, Artifactory, and SonarQube to accelerate issue detection and resolution.

**Role & Responsibilities**
• Define and prioritize the product roadmap for CI/CD infrastructure and SCM platforms, aligned to DevFlow’s annual strategic plan and Mastercard’s engineering priorities.
• Build strong, ongoing partnerships with engineering teams across the organization. Establish regular engagement channels — feedback sessions, office hours, design reviews, and co-creation workshops — to ensure the voice of the customer continuously shapes the product direction.
• Invest in platform capabilities with the widest reach and impact. When a strategic initiative requires tailored support, evaluate it thoughtfully and ensure the approach remains sustainable.
• Ensure problems are clearly defined and well understood before committing engineering effort — translating infrastructure challenges into precise product requirements and measurable outcomes.
• Partner with engineering, architecture, SRE, security, and cloud infrastructure teams to deliver platform initiatives on time and within scope.
• Drive platform health KPIs — uptime, throughput, runner availability, capacity utilization, and license efficiency — and use data to guide investment decisions.
• Coordinate across