Lead Product Manager - Labor Operations

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Shift4 is expanding globally and hiring for a Lead Product Manager - Labor Relations!

Restaurants need tools to manage their most complex and costly operational challenge: their people. Scheduling, time tracking, and compensation management are deeply intertwined with how a restaurant runs day-to-day, yet they remain largely disconnected from the systems operators already use. That's the problem this new role exists to solve.

You'll own the product strategy and execution for Shift4’s integrated labor management suite — a set of capabilities that help restaurant operators manage their staff from scheduling through to compensation, all within the Shift4 ecosystem.

This role is onsite and can be based at any of the following Shift4 locations: Center Valley, PA (Preferred) / Atlanta, GA / Tampa, FL 

Relocation assistance may be available.

Responsibilities

The core of the product spans:

• Staff scheduling and shift management: Helping operators build schedules, manage availability, fill gaps, and communicate with their teams
• Time and attendance: Capturing hours worked, managing exceptions, and feeding accurate data into downstream processes — tightly integrated with POS activity
• Compensation processing: Ensuring operators can pay their staff accurately and on time, with a seamless flow from hours worked to funds disbursed

You'll own the experience end to end: what operators see and do, how we configure and extend capabilities, where we draw the line on customization, and how we evolve the products over time.

You Are

• An operator at heart: You understand what it actually means to run a restaurant — the chaos of scheduling around call-outs, the anxiety of payroll week, the frustration of a time punch dispute. You've either lived it or studied it deeply enough that operators feel understood when they talk to you. That empathy shapes every product decision you make
• A domain-depth PM: You've spent meaningful time in the labor management space — scheduling systems, time and attendance platforms, or compensation products. You have strong opinions about what good looks like and can explain why most solutions in this space still feel like legacy enterprise software
• A builder, not just a specifier. You don't wait for engineering bandwidth to prove out an idea. You can spin up a functional prototype using AI-assisted coding tools — good enough to validate a concept, demo to stakeholders, or stress-test a workflow.
• A cross-functional operator: Labor and compensation products touch compliance, finance, HR, and operations simultaneously. You know how to navigate regulatory surface area without letting it paralyze the roadmap
• Revenue-oriented and retention-focused: You understand why this product matters to Shift4's business. You track the metrics that reflect that: seat counts, active usage, attach rates, retention lift
• A disciplined executor: You bring structure to a product area with a lot of moving parts — partner dependencies, compliance constraints, implementation complexity, and a diverse operator base with varying technical sophistication. You set aggressive timelines, and keep the team focused on what matters most this cycle

What Success Looks Like

Six months in:

• You've developed a deep understanding of the current product experience — what operators love, where they struggle, and where Shift4 creates or breaks value
• You've established a clear 2026 roadmap with prioritized initiatives tied to adoption, engagement, and retention targets — reviewed and aligned with leadership
• Core performance metrics are defined, instrumented, and visible in a leadership dashboard

One year in:

• Active usage among enrolled operators has grown materially — you can attribute the improveme