Lead Operations Coordinator

As a Lead Operations Coordinator, you play a critical role in executing business for our customers.  You’ll build relationships with customers and partner with internal teams to ensure customers’ day-to-day needs are met. With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform the highest-level/advanced operations activities to meet the transportation needs of our customers.  This role services as a team resource and focuses on daily management and delegation of operational tasks. 

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.

Responsibilities:

• Monitor workload and staffing levels to assign and/or delegate work to ensure daily expectations and deliverables are met and completed with quality
• Serve as a first line of support for operations team members.  Answer their questions, address any issues, and redirect work when needed.  Partner with Operations Supervisors on trends and/or concerns
• Work with internal teams to ensure exceptional service is delivered to our customers
• Build and develop relationships with customers to achieve positive outcomes
• Respond to customers with a sense of urgency to resolve issues, offer options and alternative solutions, and provide an excellent customer experience
• Leverage customer preferences to provide consistent service and create efficient, cost-effective solutions
• Proactively identify opportunities, using data and reporting, to improve service results to meet customer expectations
• Leverage C.H. Robinson’s global technology platform, Navisphere, to validate and ensure the accuracy of load data
• As needed, complete operational tasks to ensure daily deliverables are met

Required Qualifications:

• High School degree or GED equivalent
• Minimum three years of call center customer service or transportation/logistics experience
• Ability to work evenings and/or weekends (select roles only)

Preferred Qualifications:

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Strong written and verbal communication skills
• Excellent customer service orientation
• Self-motivated with the ability to work under limited supervision
• Ability to delegate and provide direction and feedback to others
• Ability to multi-task, prioritize and manage time effectively
• Strong attention to detail and accuracy
• Bachelor’s degree or continued education

Compensation Range

$17.69 - $36.73

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

We encourage you to notify your leader before applying. They will receive an automatic system notification once you apply.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$22.60 - $35.24

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Her