Lead IT Support Specialist

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
 

Apply today to help us achieve our mission.

Summary:

Our growing technology company seeks an experienced IT professional to join our elite team. We are looking for a self-motivated, customer service-oriented Lead IT Support Specialist to provide internal technical support in an efficient and accurate manner, serve as a senior escalation point for complex issues, and deliver high-touch, white-glove support to executive leadership. This role will partner closely with C-suite stakeholders, ensuring a seamless and secure technology experience through professionalism, discretion, and urgency. You will advise project teams on technology needs while contributing to the stability, maintenance, and continuous improvement of our IT systems, serving as a trusted front line and technical leader across the organization.

Ideally, the right candidate will be based in the San Francisco, CA metropolitan area. This position is not fully remote and requires regular in-office presence to support local operations (averaging 4 days per week onsite). Hybrid flexibility may be available depending on business needs; however, this role will have a higher expectation of in-office engagement.

What You'll Do:

• Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes; review system and application logs to ensure operational stability.

• Provide OS, application, hardware, VoIP, and collaboration support for on-site and remote users, serving as a senior escalation point for complex issues.

• Deliver high-touch, white-glove technical support to executive leadership, including proactive troubleshooting, confidentiality, and rapid response.

• Provide advanced audio/video conferencing and meeting room support, ensuring seamless executive meetings, presentations, and hybrid collaboration sessions.

• Perform desktop/laptop hardware upgrades and manage hard