Lead I Support Team

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

 

What you’ll be doing:

• Lead a team to assist with reconciliation task and account maintenance

• Coordinate task assignment to team and oversee daily workflow of the team

• Create, plan, and organize work within a defined set of duties, goals, and objectives

• Contribute ideas and actions towards the continuous improvement of processes within area of influence

• Coordinate and collaborate with Staples internal teams for reconciliation of complex customer issues

• Assist in establishing and maintaining strong, collaborative relationships with internal customers to identify additional ways to be of service and ensure customer experience

• Plan and organize work so the Service Level Agreement (SLA) objectives are met

• Minimize unapplied and on account cash

• Drive collections strategy and account priority through the use of Emagia and other system resources.

• Promptly identify and resolve billing issues.

• Resolve account differences with customers by working in partnership with other functional areas to ensure the timely issuance of credit memos, expediting proofs of delivery, documentation support, and other account adjustments as necessary and appropriate.

• Advise team on how to efficiently use reconciliation tools to contact customers and resolve issues.

• Escalate large collections issues appropriately.

• Work with customers, management, and internal departments to determine alternative payment options when necessary.

• Quickly identify non-conforming customers and create a level of effort model, then escalate to management for decision and proper cost allocation

• Actively manage write-off concerns and create analysis to determine the correct measures to take to cure the account or notify the correct personnel to write-off the account if necessary.

• Develops, recommends, and implements policies and procedures for investigating and evaluating customer set-up or billing issues

• Actively work to understand customer ordering platforms and how billing is integrated into that platform

 

 

 

 

 

What you bring to the table:

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

What you’ll be doing:
•    Lead a team to assist with reconciliation task and account maintenance
•    Coordinate task assignment to team and oversee daily workflow of the team
•    Create, plan, and organize work within a defined set of duties, goals, and objectives
•    Contribute ideas and actions towards the continuous improvement of processes within area of influence
•    Coordinate and collaborate with Staples internal teams for reconciliation of complex customer issues
•    Assist in establishing and maintaining strong, collaborative relationships with internal customers to identify additional ways to be of service and ensure customer experience
•    Plan and organize work so the Service Level Agreement (SLA) objectives are met
•    Minimize unapplied and on account cash
•    Drive collections strategy and account priority through the use of Emagia and other system resources.
•    Promptly identify and resolve billing issues.
•    Resolve account differences with customers by working in partnership with other functional areas to ensure the timely issuance of credit memos, expediting proofs of delivery, documentation support, and other account adj