Lead, Field Deployment Operations - West Region

ABOUT US

At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We’re building the future of in-store experience where every product and every person can be precisely located in real time.

Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences.

We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond!

ABOUT THE JOB

The Team Lead - Field Deployments plays a key role in overseeing and managing the successful deployment of RADAR technology in retail stores within their designated geographic region. This individual is responsible for leading a team of Deployment Associates, ensuring operational efficiency, maintaining high-quality installation standards, and fostering effective communication across internal teams and external partners. The Team Lead serves as the primary point of contact for multi-site deployments, ensuring projects are completed on schedule while adhering to Radar’s quality and compliance standards. They are also responsible for tracking regional deployment performance and implementing strategies to improve efficiency and effectiveness within their assigned territory. This role also focuses on improving coordination across multiple locations, vendor training, and ensuring on-time installation completion by enhancing processes and collaboration efforts. The Team Lead will work closely with third-party vendors and integrators to standardize best practices and drive continuous improvement in deployment operations.  

Responsibilities: 

Deployment Operations - Regional Deployment Oversight: 

• Multi-Site Project Coordination: Oversee and manage deployments across multiple retail locations within the assigned region, ensuring smooth execution in collaboration with the Deployment Operations team and cross-functional teams. 

• Vendor & Partner Management: Train and coordinate with external vendors and integrators, ensuring they follow Radar’s deployment standards. 

• Task Allocation: Assign responsibilities to Deployment Associates, ensuring team members are aligned with regional project objectives. 

• Process Optimization: Identify opportunities for streamlining deployment procedures and improving efficiency within the region. 

• Escalation Management: Address on-site challenges and escalate issues to the Sr. Lead Deployment Operations when necessary. 

• Performance Tracking: Monitor and report on regional deployment metrics, ensuring continuous improvement, adherence to schedules, quality standard and customer satisfaction.  

Quality Assurance: 

• Installation Oversight: Conduct quality checks to verify that installations meet Radar’s standards and compliance requirements across all locations. 

• Troubleshooting: Provide technical guidance and problem-solving support to Deployment Associates and vendor partners. 

• Continuous Improvement: Analyze deployment outcomes and suggest improvements to enhance operational efficiency and installation quality. 

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Team Leadership & Development: 

• Mentorship: Provide coaching and training to Deployment Associates to enhance their technical skills and professional growth. 

• Performance Monitoring: Evaluate team members’ performance, provide feedback, and report progress to the Sr. Lead of Deployment Operat