Lead Enterprise Technical Account Manager

About Assembly Software

Assembly Software is a visionary technology company dedicated to revolutionizing the legal industry. It blends decades of history and industry experience with next-generation, customer-focused innovation, bringing together two of the legal profession’s pioneering case management brands, Needles and Trialworks, both of which have contributed to Neos, Assembly's reimagined cloud-based solution. With its premier case management solution, Neos, and the game-changing NeosAI, Assembly Software empowers law firms to exceed expectations and maximize their potential through innovative software solutions.

Assembly's Neos is a cloud-based practice management software with embedded AI that combines customizable workflows, seamless integrations, and powerful analytics. Neos empowers law firms to streamline their operations, enhance productivity, and manage all aspects of their practice. In addition, NeosAI seamlessly integrates within Neos, empowering users to leverage AI capabilities without needing to switch between different platforms

When you join Assembly Software, you’re joining a team that genuinely cares about you, your career, and your excitement about your job. When you work for a tech company in the legal field, there are endless opportunities ripe for disruption, and you’ll be on the forefront of that innovation.  We want you to pursue what drives you and push your boundaries! Assembly Software  is where people come to shake up a historically buttoned-up industry. 

Vision Statement

Assembly's vision is to provide the legal community the best practice management software that enables client advocacy from anywhere at anytime.

Mission Statement

Our mission is to provide intuitive and comprehensive legal practice management solutions enhancing efficiency and profitability for our customers.

Core Values

• We are Accountable: We accept responsibility for our choices and actions.  We value transparency + feedback.
• We Never Stop Learning: We pursue growth + learning.
• We Thrive as a Team: We value others' opinions + work respectfully with one another.
• We are Collaborative Innovators: We are adventurous, creative + open-minded.
• We are Here to Be of Service to our Customer + our Colleagues: No matter our role, we are all here to be of service + add value.
• We have Unyielding Integrity: We do the right thin, even when no one is watching.
• We Embrace Diversity + Inclusion: We are passionate about creating and cultivating an inclusive culture that promotes and values diversity.

Your experience as a Lead Enterprise Technical Account Manager makes you a natural leader on any team you are part of. You act as a mentor and trainer to other ETAMs with your vast technical knowledge and problem solving abilities. You are a champion of process improvements and have a knack for identifying gaps and inefficiencies and creatively enhance and optimize workflows. You not only recognize roadblocks for the team, you help to remove them, ensuring that the team has the tools, training, and support required to deliver exceptional customer outcomes again and again.

A day in the life as Assembly's Lead Enterprise Technical Account Manager:

• You spearhead customer stabilization post go-live.
• You are a partner and cross departmental collaborator.
• You design and execute customer governance plans.
• You engage in pre-sales engineering for enterprise accounts.
• You document everything! You clearly outline and communicate processes, systems, and tooling.
• You have strong technical skills in Azure Cloud, .NET, React, Python, PowerShell, and Microsoft SQL Server and you use these skills to enhance and optimize our service offerings.
• You have a strong foundation in systems engineering with a proven track record in solutions architecture.
• You are a time management boss!
• You are a unicorn - because you are not only analytical and love data - but you also have a knack for collaboratively working and engaging with people!
• You quickly become a subject matter expert on any new technology you learn.
• You have B2B SaaS experience!

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