Lead Director, Pharmacy Operations (Chicago, IL)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Lead Director of Pharmacy Operations located in our Chicago facility’s primary objective is to oversee all distributive and dispensing activities for the Chicago pharmacy and other locations as needed. You will develop and execute a comprehensive short and long-term strategy to meet the business objectives.

The Lead Director will also oversee and be responsible for: 

• Organize, direct, and control professional and non-professional personnel's activities ensuring prescription orders are filled, checked, and shipped efficiently and cost-effectively to achieve exceptional customer service standards and business profitability.  
• Routinely engage with peers and senior leaders (VP, SVP) across stakeholder groups in thought partnership on policy development and strategy assessment, re-directing as necessary to meet the dynamically changing regulatory environment.
• Collaborate with other functional areas to support sales, operational, and financial objectives within the PBM related to day-to-day pharmacy operations, and effectively partner with the workforce management, finance, HR and other Mail Ops resources. 
• Provide effective leadership and direction to all direct reports while managing and fostering a dynamic and progressive work environment characterized by high integrity, commitment to excellence, and respect. 
• Develop a robust, diverse talent pool and succession plan and promote a high-performance culture by clearly setting goals and expectations.
• Effectively communicate and implement company procedures for following all applicable internal controls necessary to comply with federal regulations and company policy.  
• Will coordinate with other dispensing pharmacies within the business unit to address and correct service issues to ensure business continuity and member service excellence.

The Lead Director will report to the Executive Director, Mail Operations and have 6 direct reports.

Ideal skills:

• Strong communication skills needed, including excellent written, oral, and interpersonal communication
• Demonstrated success with talent development and leading a large team
• Demonstrated leadership skills and the ability to effectively manage in a rapidly changing environment
• Ability to analyze and interpret data, apply learnings, and construct a resolution
• Work cross-functionally with internal business units to identify root-cause and resolve issues
• Execute successfully in a deadline-oriented, fast-paced, highly regulated environment
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision making skills
• Mastery of growth mindset (agility and developing yourself and others) skills

Required Qualifications

• 10+ years of management experience in PBM, Retail Field Management, Specialty, or Pharmacy Industry
• 5+ years managing and developing a team/people leadership
• IL RPh Licensure

Preferred Qualifications

• Operational knowledge in PBM, Retail Field management, Specialty, or Pharmacy Industry
• Knowledge of Pharmacy Regulations
• Knowledge of Mail Operations business and practice with a proven ability to understand and translate strategy into operational decisions
• Ability to mentor staff and support other teams within the business unit
• Ability to discern behavioral trends and outcomes
• Accountable and results-driven
• Receptive to constructive feedback and flexible in adapting to change
• Ability to effectively plan, prioritize, and organize time and workload
• Certified Pharmacy Technician (CPhT)

Education:

• Bachelor’s Degree or equivalent work experience
• IL Pharmacist Licensure/PharmD Required

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range repr