Lead Developer

Driven to be the Best 

People. Performance. Purpose. 

At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. 

Avis Budget Group's Contact Center Engineering team is modernising IVR, deploying AI-driven deflection, and building the integration fabric connecting customer interactions across voice and digital channels globally.

The Lead Developer is the technical anchor of this squad — owning delivery from design to production, making architectural calls, and actively developing the engineers around you. This is a hands-on IC role with a defined path to Engineering Manager over a 24 to 36 month horizon for the right candidate.

What You'll Do: 

Contact Center & Platform Engineering

• Design and deliver production-grade solutions on Amazon Connect — contact flows, IVR, omnichannel routing — and own the AWS integration layer (Lambda, DynamoDB, S3, API Gateway, IAM).

• Lead integration of AI capabilities into contact flows: Amazon Lex for NLU, Amazon Bedrock and Nova Sonic for voice AI; contribute to IVR modernisation using hybrid cloud bridging for legacy telephony infrastructure.

Full-Stack & Backend Engineering

• Build and own scalable backend services in Node.js/TypeScript; design clean, well-tested microservices with strong API patterns, resiliency, and performance discipline — hands-on with Docker, Kubernetes, and serverless where appropriate.

• Own data layer decisions across relational (PostgreSQL) and NoSQL (DynamoDB) stores; integrate third-party communication platforms including WebRTC and VoIP where required.

AI-Assisted Development

• Actively use AI-assisted coding tools (Claude Code, GitHub Copilot, Cursor, or equivalent) as a standard part of your development workflow — not occasionally, but as a force multiplier.

• Contribute to the team's adoption of AI tooling; help establish patterns for responsible, effective use of generative AI in engineering delivery.

Cloud, DevOps & Observability

• Drive cloud-native AWS delivery — well-architected and secure across EC2, Lambda, API Gateway, and related services; build and maintain CI/CD pipelines and Infrastructure-as-Code using AWS CDK.

• Implement full observability — metrics, tracing, alerting, SLO dashboards using Dynatrace, Grafana, and CloudWatch; own incident learnings, not just incident response.

Technical Leadership

• Lead design reviews, code reviews, and architectural discussions; set the technical standard and hold the team to it.

• Mentor engineers through pairing and structured feedback; your impact should be visible in how the team around you improves.

• Translate ambiguous requirements into clear technical direction and communicate trade-offs across engineering and business stakeholders; drive technical debt reduction as a first-class delivery concern.

Perks You’ll Get: 

• Access to Medical, Dental, Vision, Life and Disability insurance

• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages

• 401(k) Retirement Plan with company matched contributions

• Full training to learn the business and enhance professional skills

• Employee discounts, including discounted prices on the purchase of Avis/Budget cars

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For: 

Experience & Technical Depth

• 10 to 12 years of software engineering experience, with a meaningful portion in hands-on lead or principal IC roles.

• 3+ years of production experience with Amazon Connect — contact flows, IVR design, and enterprise-scale omnichannel integration.

• Expert-level proficiency in Node.js and TypeScript; strong command of the JavaScript ecosystem end-to-end.

• Hands-on AWS depth: Lambda, API Gateway, DynamoDB, S3, IAM, EC2 — production ownership, not just familiarity.

• Solid microservices and API design ba