Lead Coordinator, Clinical Operations

Title: Lead Coordinator, Clinical Operations 

Division: Baylor Clinic and Hospital (80001060)  

Department: Ambulatory Operations (90004052) 

Location: Houston (1100) 

Salary Range: $51,256 to $70,733 

Work Schedule: Monday to Friday 8 a.m. to 5 p.m. 

Employment Duration: Full-time 

FLSA Status: Nonexempt 

Summary

This role will focus on project management in regards to the implementation of a new scheduling platform which will involve all departments in the college. The role will require someone who is organized, innovative and pays attention to detail. The role will also act as liaison between the departments, Baylor and the vendor involved in the project. This role will also be involved in managing the relationships with all of our Patient Access Vendors including but not limited to AMBS, Televox, QGenda, TigerConnect and MyChart.

Job Duties

• Acts as primary contact & liaison between departments, affiliates and vendors (QGenda, Tiger Connect, Televox, AMBS). 
• Provides and creates continuous project implementation status and presentations for leadership.
• Provides continuous Process Improvement as related to workflows.
• Acts as subject matter expert and be the point person to answer any user questions.
• Troubleshoots workflows with partner Hospital and vendor.
• Creates task names for each department and all user profiles in vendor portals.
• Creates and maintains SharePoint with all vendor workflows, Standard Operating Procedures (SOP), policies, contracts and invoices.
• Creates standardized reports for vendor productivity and performance.
• Provides support for all patient messaging platforms to include workflows, policies and performance.
• Partners with PAS leaders on Patient Access specific process improvement.
• Partners with departments to establish rapport and provide vendor support.

Minimum Qualifications

• High School diploma or GED.
• Six years of relevant experience. 

Preferred Qualifications

• Bachelor's degree in related field.

 

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 

 

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