Lead Cashier, Parking

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Responsible for providing customer service while completing ticket and monetary transactions related to parking by providing safe, efficient, and appropriate access to and egress from parking ramps.
Collects tickets, validates and accepts cash for parking fees.
-Operates cash register.
-Balances revenue to cashier reports and reports any discrepancies (lost tickets, gate malfunctions, cash shortages, etc.).
-Monitors cars parking in the lot.
-Reports incidents of vandalism or other disturbances to the Police Department.
-Assists motorists with disabled vehicles.

 

Qualifications

• Reconciles daily cash transaction of Parking Services Assistant, and interprets parking policy for patients/visitors and employees.
• The lead cashier will function as the Supervisor in absence of the Supervisor. Takes lead role in responding to customer complaints, questions, cash discrepancies, emergencies, or major occurrences requiring department intervention.
• Assists in activities related to the operation of all parking garages and lots. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position.
• These items should be evaluated throughout the year and included in the written annual evaluation.
• Must be able to perform all Parking Service Assistant functions.
• Monitors cash flow and collects revenue deposits from Parking Service Assistants and lot attendants.
• Periodically, as cash in Parking Service Assistants drawer exceeds $700.00, takes their drops, verifies the drop and rectifies any discrepancies and places drop in the drop safe.
• Enters the drop in shift report spreadsheet and completes drop sheet.
• Prepares and audits revenue deposits to be delivered to central cashiers’ office. Resolves discrepancies.
• Any discrepancies that are unresolved are reported immediately to the Supervisor.
• Responsible for transfer of cash deposits from garage safe to the armed escort when necessary.
• At the end of the shift, cashes out and reviews transactions and documentation prior to releasing the Parking Service Assistants.
• Completes shift report, verifies deposit against shift report, prepares shift deposit, completes deposit slips and other related documents and rectifies deposit and shift report with Supervisor.
• Trains, develops, and supervises employees. Assists in preparations and presentation of performance appraisals for reporting employees.
• Recommends staffing changes; resolves shift staffing problems maintains personnel documentation.
• Communicates reviews and monitors procedural changes to staff assigned to shift. Interprets parking policies and procedures for employees/customers and department personnel.
• Communicates changes in policy as needed.
• Diplomatically resolves customer issues, if unable to resolve issues Parking Supervisor should be contacted to assist with resolution.
• Assists customers in automobile jump starts and locating their vehicles. Monitors all parking equipment and computerized equipment for proper and maximum functionality, places service calls when the need arises.
• Recommends needed preventative maintenance programs for garages and lots to Supervisor for appropriate action.
• Conducts frequent tours of physical lots and garages to monitor cleanliness, hazardous conditions, utilization, and traffic flow.
• Lead Cashier will work with Police & Security on any incidents involving parking, garages or lots.
• Lead Cashier will assist supervisor with Special Event parking and planning.
• Participates in departmental emergency procedures to include but not limited to; Fire, Code Disaster HAZMAT, Code Pink, medical and weather emergencies.
• Relieves cashiers for breaks and lunch or other periods of absence. Performs other duties as required or assigned.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Customer Service Experience 1-2 years required and Money Management Experience 1-2 years required

Knowledge, Skills and Abilitie