Lead Barista

The pay rate or range for this position is: $34.00 per hour34.00 per hour

 

Job Summary

Flagship Culinary Services helps some of the world’s largest high-tech companies provide high-quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients.


As a representative for our company, you will serve as a Lead Barista, guiding the barista team at two café stations and ensuring consistency in service and beverage quality. You will act as a role model for customer service, beverage preparation, and café cleanliness while supporting team development and providing daily operational leadership. You will serve as a liaison between baristas and management, assisting with training, monitoring inventory, and upholding the highest standards of coffee preparation and guest experience.

Job Description

Essential Functions

• Leads daily operations of café stations to deliver fast, courteous, and consistent service.
• Prepares and serves espresso beverages, coffee, teas, and other drinks according to recipe standards.
• Assigns daily tasks to baristas, ensuring smooth and efficient workflow.
• Provides training and coaching for new baristas and temporary staff 
• Maintains consistency in recipes, presentation, and quality across all Barista stations.
• Monitors inventory levels, communicates needs, and assists with restocking and ordering supplies.
• Inspects stations for cleanliness, organization, and compliance with sanitation standards.
• Oversees rotation and expiration checks for milk, syrups, and other perishable products, ensuring proper labeling and storage.
• Serves as the primary point of contact for baristas during shifts, resolving guest and operational issues promptly.
• Provides management with regular feedback on team performance, customer experience, and operational efficiency.
• Conducts inventory counts as requested, covering beverages, milk, dry goods, and barista tools.
• Assists with daily setup and breakdown of stations to ensure readiness for service.
• Supports catering and special events with beverage preparation and service as needed.
• Models exceptional guest interactions, building rapport, learning preferences, and delivering personalized service.
• Maintains organized and clean barista areas, including counters, equipment, storage, and customer-facing spaces.
• Monitors guest flow and adjust staffing to handle peak demand effectively.
• Ensures adherence to all health, safety, and sanitation procedures in compliance with OSHA, Department of Public Health, and Risk Management guidelines.
• Provides coverage for Baristas and assists the team as needed.
• Collaborates with FOH and BOH teams to uphold positive workflow and service standards.
• Assists with menu development and seasonal beverage offerings in collaboration with culinary leadership.
• Resolves guest complaints promptly and professionally to ensure a positive experience.
• Other duties as assigned.

*NOTE: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks which are illustrative ONLY, and is not a comprehensive listing of all functions and tasks performed or assigned by this position.

Knowledge and Skills

• Interpersonal and organizational skills.
• Excellent culinary skills.
• Sense of urgency.
• Strong communication, time and resource management and planning skills.
• Ability to manage multiple tasks and projects on a consistent basis. 
• Customer service.
• Knowledge of professional appearance standards, including grooming, hygiene, and attire, to maintain a polished and welcoming presence.
• Ability to move throughout the café and kitchen.
• Ability to wipe down tabletops, ta