Jobs and Careers

Lead Atlassian Administrator

United Statesfull_timeVerifiedPosted 25 Feb 2026

About the role

Awardco is seeking a Lead Atlassian Administrator to own and evolve our Atlassian ecosystem in support of scalable, high-impact operations. This role will serve as the strategic and technical lead for Jira (JPM, JSM, JPD), Confluence, and related tools, ensuring they enable effective project execution and cross-functional collaboration. The ideal candidate brings a strong understanding of project management principles, excels at translating user needs into practical system solutions, and thrives in a highly collaborative environment. This role will play a critical part in improving visibility, efficiency, and delivery across the organization.

What you will do:

Own the administration, configuration, and ongoing optimization of Jira (JPM, JSM, and JPD), Confluence, and related Atlassian tools
Act as the platform lead for Atlassian tools within the Systems Operations department
Partner with cross-functional teams to translate business and process requirements into effective system configurations
Gather user needs, assess gaps, and design scalable solutions that deliver usable end results
Support and enhance project management workflows aligned with organizational standards and best practices
Manage and maintain integrations between Jira and other enterprise systems as needed
Provide advanced support, troubleshooting, and platform guidance to end users
Evaluate new Atlassian features, plugins, and tools, recommending enhancements to improve system effectiveness and user experience
Establish and promote governance, documentation, and best practices for Atlassian tool usage

What a candidate can expect…

To operate as a trusted systems partner to technical and non-technical teams
To influence how work is planned, tracked, and delivered across Awardco
To balance strategic platform ownership with hands-on configuration and support
To work in a fast-growing environment where systems must scale thoughtfully
To have autonomy paired with accountability for platform outcomes

What you will bring:

Qualifications (minimum and required)

5+ years of hands-on experience administering Atlassian tools, with deep expertise in Jira and Confluence
Strong understanding of project management methodologies and workflows
Proven ability to gather requirements and translate them into effective system solutions
Experience supporting cross-functional teams in a SaaS or technology-driven environment
Ability to troubleshoot complex issues and provide clear, actionable guidance

Specific Experience

Administering Jira projects across JPM, JSM, and JPD
Designing workflows, permission schemes, issue types, and automations
Building executive-level dashboards and operational reporting
Managing integrations between Jira and other enterprise systems
Evaluating and implementing Atlassian Marketplace apps

Credentials

Atlassian certifications (ACP) are a strong plus
Bachelor’s degree or equivalent professional experience

Specific attitudes/attributes

Ownership mindset with a bias toward continuous improvement
Strong communicator who can bridge technical and business perspectives
Highly organized, detail-oriented, and process-driven
Comfortable leading without formal authority
Curious, adaptable, and motivated by building systems that enable others to succeed

Why Awardco:

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.