Lead Adv Network Tech Support

Job Description:

Join AT&T and re imagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

The Lead Adv Network Tech Support will be responsible for leading the introduction and integration of new technology platforms and features into ATTs distributed real-time network environment and delivers the highest-level network technology support within ATTs technology support structure. Work closely with Chief Technology Organization (CTO) partners in an Agile/DevOps environment to review and contribute to design, build and operate distributed application functions on disaggregated networks and cloud infrastructure using software defined networking, virtualization and containerization.

Key Roles and Responsibilities:

• Requires 24x7 on call from escalating organizations.

• Provide operational requirements, review, and signoff for CTO designs.

• Design equipment and software certification testing.

• Evaluate, manage, and develop mitigation solutions for new technology introduction risks.

• Responsible for the development, testing, training and handoff of detailed methods and procedures for new technology introduction to partner implementation organizations.

• Utilize Continuous Integration/Continuous Delivery (CI/CD) pipelines for automation development to enable rapid feature deployment.

• Utilize playbooks and programming languages to create custom tools for network operations and address operational gaps.

• Develop troubleshooting guides and provide coaching/development training for new technology and designs.

• Gather and analyze relevant network element field data to validate the expected improvements and features of the field changes.

• Key network support functions include, but not limited to, resolving critical outages, evaluating failure modes, and leading root cause analysis investigations.

• Care for overall health of the end-to-end network via the development of network performance metrics; advanced data analytics; and identification, tracking and resolution of chronic issues.

• Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing the activities of technical resources from Tier 2, CTO, and the vendors to restore service.

• Drive problem management initiatives to solve complex issues that span multiple organizations which may include problem recreation, identification of fixes, certification of fixes and/or design changes.

• Develop network automation to pro-actively identify defect signatures; define the least intrusive recovery processes; extract forensic data from network elements and apply advanced data analytic skills to identify patterns of unexpected behavior.

• Leverage data driven approach to influence business decisions to provide the best technical decisions.

• Responsible for all production equipment and software vendor management relationships ensuring objectives are met, including vendor performance feedback during contract negotiations.

• Will lead cross-functional teams in support of technology insertion and root cause analysis investigations and will be expected to be the technical subject matter expert on special projects.

• May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event.

Required Experience:

• 5-8 years’ experience. Technical Career Pathway (TCP) role.

• 5+ years’ experience of extensive knowledge of server load balancing

• 5+ years’ experience technical writing that is clear, easy to follow, and concise

• In-depth knowledge of the OSI model

• 2+ years’ experience operational skills on troubleshooting, command and control of outages, status updates to management while continuing troubleshooting, and developing RCAs

Desired Experience:

• F5 certifications

• 5+ years’ experience in F5 in depth experience on multiple modules to include LTM, GTM, AFM, and WAF

• 5+ years’ experience in Python, AS3 (not a must), Bash, and Ansible experience.  High to expert level

• Wireshark experience for advanced troubleshooting of packets and flows – Desired