Jobs and Careers

Lead Academy Trainer - Ezugi

Grand Rapids, United Statesfull_timeVerifiedPosted 31 May 2024

About the role

Company Description

Ezugi, an Evolution company, is expanding its team! Through the Ezugi brand we offer a complementary core Live Casino service built around Ezugi’s historic regional expertise in the following geographic markets: Latin America, South Africa, selected US and European markets. While our games come alive with real-time talent and interactions, players from around the world join virtually. Every day, thousands wager real money across a variety of platforms, diving into one of our 50+ interactive games.

Since becoming part of Evolution Group in 2018, Ezugi has expanded into new geographical markets and continues to build on its reputation as a bold, agile and dependable provider. "We've transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally."

Join Our Fast-Growing Team!

Check Us Out!

What We Offer:

Competitive Compensation
Benefits Package:
- Medical, Dental, & Vision Insurance
- 401k Match
- Paid Time Off, Sick Time Accruals & Paid EVO Days
- Nationwide Employee Discount Program
Career Growth:
- Career Advancement Opportunities
- Employee Referral Program
- Paid Casino Game Presentation & Technique Training
Additional Perks:
- Casino License Reimbursement
- Paid Training & Break Time
- Centrally Located Modern Studio Environment with Break Room & Refreshments

Job Description

Summary

The Lead Academy Trainer is responsible, flexible and open-minded person who will ensure qualitative and efficient functionality of Ezugi Academy Trainers.

Responsibilities

Lead and develop current Trainers
Work with Statistical data and provide different kind of reports
Coordinate, develop and contribute to projects in Ezugi Academy,
Create trainers work schedule and monitor their job.
Maintain high results by analysing and resolving quality and service issues, identify trends and recommending system improvements.
Drive team results to meet EA KPI targets
To prepare and update the training material/sessions and take full responsibility.
Inform the correct people, and the Head of Department, about any software or hardware issues.
Ensure the correct skills of each game are taught to the trainees.
Assist in the continuing development of the training and recruitment program.
Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager.
Report to your manager about sickness and/or changes in the schedule.
Attend meetings, re-trainings and improve the quality of work whenever necessary.
Take responsibility to finish duties in and outside of working hours.
Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements.
Ensure all procedural, legal and disciplinary procedures are followed by the trainees.
Follow any reasonable request made by the company that meets the needs of the business.
To liaise with recruiters and other members of the recruitment team and follow internal procedures.
To attend and assess the trainee’s examination.
To fill in Training Documents and reports.
To schedule and hold Re-training sessions with existing employees in order to improve the quality of work.
To work closely with the Uniform Specialist in regard to uniform orders.
To cross train with Floor Operations to ensure ability to work as a Floor Supervisor based on business needs
To perform other ad hoc duties and projects as asked by your direct manager, which are related to this position, and which meet the qualifications.
To replace team members during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.