LBCS Lead Billing Analyst

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

This position is responsible for monthly billing of highly complex C&I customers and providing advanced level escalation support for the C&I population. This position will validate all required billing data inputs are complete and accurate for monthly billing. Any discrepancies will be researched and monitored to resolution. Perform root cause evaluations and drive pending issues to resolution with various departments. Position will also include collaborating with key stakeholders to reduce quoting and set-up errors.

Job Description

Key Accountabilities

•Responsibility for the billing of highly sensitive, complex customers•Utilize billing system, scripts/sqvi’s/ to assist in the daily billing activities•Create required sqvi’s for special projects•Conduct root cause analysis for escalated issues •Perform critical defect and UAT testing •Provide advanced level training to team•Support advanced level managed event/incident resolution•Perform monthly, quarterly and yearly control activities•Create and update process documentation•Lead teams in support of special projects•Serve as an SME for Billing Team•Assist with internal and external audit and compliance requirements

Education, Experience, & Skill Requirements

•5+ years of experience to include advanced complex billing and system knowledge•Demonstrate strong project support experience•Solid understanding/knowledge of Utility regulations•Intermediate level knowledge of scripts/sqvi’s creation; advanced knowledge of system table functionality•Contract interpretation•Strong communication and organizational skills as well as the ability to multitask•Proficiency in MS Office Suite to include advanced Excel skills•Beginner SAS and/or Python skills•Minimum of a high school diploma or equivalent

Key Metrics

•Support departmental SLA’s and work queue achievement•Maintain qualitative and quantitative measurements related to departmental  goals•Identify and implement process improvements•Meet audit and regulatory requirements

• Perform quality monitoring of onshore and near-shore billing teams.
• Analyze billing data to identify trends, discrepancies, and opportunities for process improvements.
• Maintain documentation of billing procedures, configurations, and user guides.
• Collaborate with cross-functional teams including Sales, Technology, and Customer Service to resolve billing issues and discrepancies.
• Travel to near-shore team required
• Core hours are 8 am to 5 pm daily
• Must be available to support outside of core hours as necessary

Job Family

Customer Service

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

We are a company of people committed to:  Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.  If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service,