Launch Account Manager

The Launch Account Manager will be building relationships with boards as well as POA offices for assigned Hotwire properties and responsible for ensuring the launch process, ensuring our “white glove” experience from day one.

 RESPONSIBILITIES:

• Maintain constant and ongoing communication regarding project status with property stakeholders.
• Is on site throughout entire launch of project (if existing community) OR visits the new construction project weekly during construction and more often as necessary/required during the move-in process after TCO.
• Hold meetings whenever appropriate with community representatives or developer.
• Represents company during scheduled property Town Halls and/or Board Meetings.
• Arrange onsite operational facilities and executes processes for all operational needs; including on-site personnel, back office work space, equipment and office trailer and other property launch needs.
• Obtain list of property VIPs, Board Members and other “friendlies” for testing and initial installs.
• Obtain map(s) of property/community and diagrams/floor plans for the homes/condos to be installed.
• Obtain list of units and provides all relevant information to billing.
• Coordinate “pre-launch” community-wide signup events with the goal of kick-starting the home survey/LOA process with On-Site Operations Team.
• Coordinate contract deliverables including hardware and services to common area and back office locations.
• Personally handles MSAs and all correspondence for VIPs, Board Members other “friendlies.”
• Resolve escalated customer and on-site subscriber issues including damage claims.
• Deliver communication regarding construction work on site and timeframes including on-site signage.
• Introduce ongoing operational Account Manager upon turnover.
• Introduces ongoing operational Account Manager to the property upon turnover to internal operations group.
• Collaborates with appropriate team to deliver marketing material and make recommendations for additional collateral as necessary.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Responds to all customer web inquiries and online/social media posts.
• Updates the customized web portal blog (when applicable).
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

•  Bachelor’s degree or equivalent property / project management experience.
• Knowledge of cable and telecommunications products and services.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Must embrace company principles and demonstrate understanding of Hotwire’s White Glove culture.
• At least 3 years of experience leading a team and projects.
• Strong understanding of contract language and other agreements

BENEFITS: 

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: 

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.  Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

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