Landscape Operations Field Manager

JOB DEFINITION
To perform a wide variety of landscape maintenance functions related to the daily performance of contracted services.  This includes communication with the customer, tracking and completion of Customer Service Requests, planning and scheduling the services to be performed, and working alongside landscape maintenance crew(s) to complete the tasks.  The Operations Field Manager is also responsible for assiting with safety training, equipment maintenance, payroll reporting, completion of services, and reporting progress to the Operations and/or Branch Manager.  Additional service may be required upon request of the Operations Manager or Branch Manager.  Responsible for managing a landscape maintenance account for regular maintenance, water management, seasonal color, chemical and all aspects of landscape.  Responsible for field quality control.  Assists in training and advancement of crew members and leaders.

ESSENTIAL JOB RESPONSIBILITES AND DUTIES
The essential duties and responsibilities are listed below.  Other duties may be assigned.

General: 
•    Be able to perform all responsibilities required of a Crew Leader plus those listed below.

Employees:
•    Responsible for weekly payroll and overtime of assigned employees 
•    Scheduling of crew(s), equipment, and materials for work order completion

Training:
•    Training of all assigned employees and their advancement
•    Training of all assigned employees of company Pillars of Excellence (POE), Standard Operating Proceedures (SOP), and quality standard (how do we prune, mow, weed, etc.)
•    Training of assigned crew(s) for driving safety, first aid, and emergency preparedness

Safety:
•    Educate assigned employees of company safety policies and hold manadated tailgate meetings
•    Assure crew(s) are using proper Personal Protective Equipment (PPE)
•    Assure equipment has all safety devices in tact
•    Track that all pre-start checklists are being done with vehicles and power equipment
•    Inspect that all crews are equipped with first aid kits and fire extinguishers
•    Accident/Injury reporting procedures and follow-up

Equipment:
•    Assign what equipment is needed for jobs and that it is running properly
•    Monitor that all blades are being sharpened daily
•    Monitor that all maintenance of equipment is scheduled and being done regularly
•    Train crew(s) and check that proper fuel mixtures are being used.
•    Ensure that all crews are equipped with extra parts and tools for minor repairs on site

Materials:
•    Inventory of products and materials needed and used for jobs
•    Training of crew(s) for proper mix and application rates of chemicals

MTA:
•    Setup of phones of assigned Crew Lead(s) with MTA
•    Training and tracking of hours of assigned crew(s) in MTA
•    Adjusting of hours and work orders in MTA Editor
•    Review daily time summary report with assigened employees for weekly hours worked

Customer Service Requests:
•    Reporting, tracking and closing of Customer Service Requests(CSR’s)
•    Completion of CSR’s within promised timeframe
•    Communication with customers and Operatinos and/or Account Managers concerning CSR issues
•    Keep customer service aware of any customer account changes, including accountability management

Finance:
•    Responsible in the oversight of producing quality and profitable work

QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential responsibility and duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age Requirements:
•    Employee must be at least 18 years of age for general landscaping responsibilities and to operate power equipment, and meet all applicable state-mandated labor laws

Experience:
•    Two years of previous commercial experience as a crew leader, preferred.
•    Has satisfactorily completed the prescribed “Crew Leader training guide and can perform those specified essential duties 

Knowledge of:
•    Technical skills in all areas of landscape maintenance such as mowing, trimming, pruning, edging, etc.
•    Irrigation, tree trimming and chemical knowledge.
•    Organizational skills that lead to an expert and timely completion of work by cr