Lab Systems Architect

ABOUT US

Syniti, part of Capgemini is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth. At Syniti, we tackle the hardest work in data for the world’s largest organizations. As the industry’s only pure-play data company, we combine our Data First strategy, intelligent software and team of 100% data-focused experts to turn complex data initiatives into quantifiable business success.

 

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage. We’ve enabled more than 5,000 successful projects and we’re a trusted partner for global enterprises and organizations throughout their data journeys.

 

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

 

THE ROLE

The Lab Systems Architect plays a critical role in the success of Syniti’s Education Services department by designing, implementing, and maintaining technical lab environments that support both eLearning and instructor-led training. This role ensures the seamless operation of lab systems, supports integration with learning platforms, and collaborates cross-functionally to enhance system workflows and user experience. The ideal candidate is a technically skilled, detail-oriented problem solver with a passion for enabling learning through robust infrastructure.

 

WHAT YOU WILL DO

Learning Lab Architecture & Management

• Provide technical oversight for the design, testing, provisioning, and implementation of Learning Lab environments.
• Manage and maintain lab snapshots, resolving configuration defects as they arise.
• Optimize lab usage policies in collaboration with Education Coordinators and Leadership.
• Monitor VM usage reports and metrics, ensuring alignment with budget and demand.
• Support LMS system integrations as required.
• Serve as the primary escalation point for lab-related issues and liaise with solution providers to resolve complex problems across all learning lab platforms.

System Administration & Support

• Allocate and reset user training accounts.
• Stay current with new feature releases across all education platforms.
• Provide on-call support for lab systems used in global training programs, including availability during evenings and weekends as needed.
• Regularly review help desk tickets to identify recurring issues, usage patterns, and knowledge gaps.  Recommend targeted training, updated documentation, or additional support resources to proactively address common challenges and improve user experience.
• Train internal and partner instructors on lab systems.

Cross-Functional Collaboration & Stakeholder Management

• Collaborate with Training Operations, Delivery Management, IT, and Application teams to improve workflows, system functionality, and user experience.
• Manage stakeholder expectations and requirements related to lab systems and processes.
• Identify and resolve cross-functional issues to ensure company-wide alignment on lab system needs.

Reporting & Documentation

• Document system configurations, best practices, and technical procedures.
• Own and maintain the Education Services Revenue Report, providing monthly updates to Finance.
• Support the creation and maintenance of Education Services forms, lists, automations, and integrations, as required.

 

WHAT IT TAKES

• Proficiency in SQL and at least one of the following databases: Oracle, MS SQL Server, IBM DB2, or MySQL.
• Experience managing hypervisor solutions and SaaS platform architecture.
• Familiarity with Syniti platforms: Stewardship Tier, ADM, SKP, and