Lab Software Services Admin

Lab Software Services Admin

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Night Shift Position: 10PM – 6AM (OT as needed)

Onsite: Quincy, Washington

Job Family Definition:

Provides technical support to the creation and delivery of software products, conducts or participates in technical research and collaboration with developers in the process, design, development, and usage of software development tools and systems. Responsibilities may include leading a team or project in area of expertise, planning, supporting, coordinating, integrating, troubleshooting, and administering systems used as part of the Software Development infrastructure to control and release components. This applies to the documentation, design, code, integration, test ware, testing activities, change control activities, release activities as well as the tracking and delivery of Software Products.

Management Level Definition:

Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employees.

Education and Experience Required:

• Typically a technical Bachelor's degree or equivalent experience and a minimum of 3 years related experience in Software Development or Support.

Type of Experience Needed:

• Focused experience in a key area of Software Development support as relevant to the job being performed.

A Junior Lab Administrator is an entry level Lab Admin position. A Jr. Lab Admin is responsible for the closures of trouble tickets (Issues) submitted by various individuals throughout the company. Jr. Lab Admins are expected to ask questions and learn how the various labs work, as well as the equipment within the lab. Tasks required of the candidate can include but are not limited to learning how to perform the following duties:

• Physical de-racking, moving, and re-racking of network equipment within or between labs

• Documentation of installs/de-installs/reinstalls

• Receiving of new inventory

• Installation of network and/or computer equipment

• Adding new devices to our database system

• Building and changing topologies, and documenting the changes

• Troubleshooting hardware/software issues on installed equipment

Pre-requisites for this job are the following:

Basic UNIX Skills

• Ability to navigate and work comfortably in a UNIX/Linux command-line environment.
• Ability to install Operating system like Ubuntu, Centos, REDHAT, Rocky Linux.
• Familiarity with common shell commands such as ls, cd, pwd, cp, mv, rm, mkdir, chmod, chown, and grep.
• Basic process management skills, including checking running processes (ps, top), starting/stopping services, and understanding exit codes.
• Understands the concept of file permissions and ownership at a basic level.
• Can view log files and configuration files using tools like cat, less, or nano/