L3 Production Support Engineer (Java, SQL, Linux)

<p>&nbsp;</p> <div class="rbs-simpleField-value-cell rbs-simpleField-value-cell-1line rbs-simpleField-value-cell-col1"> <div id="rbi_F_description" class="rbs-simpleField-valueContainer rbs-simpleField-valueContainer-1line rbs-textField-valueContainer"> <div class="rbs-simpleField-value"> <p><strong>Important Information&nbsp;</strong></p> <p><strong>Location:&nbsp;</strong>São Paulo<br><strong>Job Mode:</strong>&nbsp;Full-time&nbsp;<br><strong>Work Mode:</strong>&nbsp;In-Person</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Job Summary</strong></p> <p>We are seeking an experienced Support Engineer L3 to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Responsibilities and Duties</strong></p> <ul> <li>Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;</li> <li>Providing mentorship and guidance to junior team members to ensure successful resolution of issues;</li> <li>Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;</li> <li>Automate manual processes to increase efficiency and reduce risk;</li> <li>Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;</li> <li>Work closely with the engineering team to drive resolution of client issues;</li> <li>Participate in on-call rotations and respond to incidents as needed;</li> <li>Continuously improve processes and systems to increase reliability and reduce risk;</li> <li>Influence and suggest improvements on roadmap for enhancing Marquee client experience;</li> <li>Create documentation /runbooks and code snippets to share with clients and internal engineering teams.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Essential Skills</strong></p> <ul> <li>Bachelor’s degree in computer science, Information Technology, or related field;</li> <li>Experience in L3 support or similar roles;</li> <li>Strong proficiency in JAVA programming and application support (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring);</li> <li>Good Troubl