Kong Platform Engineer

Job Title:

Kong Platform Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.


The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.


The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.


Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.


Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Kong Platform Developer

Location: Remote

Job Summary

Concentrix is seeking a skilled Platform Engineer (API Management – Kong) responsible for building, configuring, and maintaining API proxies within the Kong API Management platform. The ideal candidate will have extensive experience with Kong, including the implementation and customization of standard and custom plugins, as well as hands-on expertise in developing API routes and services to seamlessly connect with backend systems.

Responsibilities:

• Work within the Kong API Management platform
• Create routes and services and configure/maintain them as needed
• Add plugins to routes and services
• Design and build custom plugins as needed
• Analyze differences between API contracts and implement transformations as needed in properly scoped plugins
• Implement fault tolerance using capabilities within the Kong platform
• Implement API Security, Authentication, and Authorization using established patterns within an enterprise
• Troubleshoot APIs and performing root cause identification using tracing and other technologies
• Identify existing issues and proactively recommend solutions for upcoming issues
• Provide expert technical advice and guidance to project team members, client stakeholders, and our staff
• Contribute positively to our team and corporate culture

Qualifications:

• 3 years of experience building routes and services in the Kong API platform
• Demonstrated experience in building custom plugins
• Demonstrated experience in configuring authentication, authorization, and other security measures using properly scoped plugins
• Working knowledge of CIAM technologies such as OpenID Connect
• Kong Certified Gateway Associate certification is ideal but not required

The base salary range for this position is $92,250 - $144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 11/24/2025

#Concentrix

#Remote

Location:

USA AR Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to ope