Knowledge Management - Sr. Analyst

Job Description

Designation : KM Senior Analyst

Reporting to : Manager

Location : Remote 

Primary Responsibility: The Knowledge Management (KM) team facilitates knowledge sharing and collaboration to ensure the latest intellectual capital related to people and content are available on the global KM repository. The Analyst will support areas of knowledge harvesting, content sanitization and publishing, development and maintenance of SharePoint online sites and web pages for dss+ strategic priority Practices and Industries.

You will:

• Harvest and publish priority content aligned with dss+ business priorities and Go- To-Market strategy
• Work closely with regional leaders to identify priority projects, key content, and contacts for knowledge curation/harvesting
• Support business development consultants with relevant content to help them win new projects
• Support project delivery consultants with relevant content to help them be more efficient in delivering impact to client
• Build and manage SharePoint workspaces to enable collaboration within project teams or with dss+ clients

You may also have opportunities to promote knowledge management adoption among consultants/client serving professionals by developing training and influencing communication initiatives. Experience with building and maintaining intranet or KM sites using SharePoint Online will be an advantage.

Requirements

Desired Skillsets

• 7+ years of work experience with a minimum of 2 years of KM experience in knowledge curation/harvesting
• Strong communication skills with an inquisitiveness to understand and solve business problems
• Effective planning and prioritization skills to achieve outcomes within timelines
• Self-motivated and biased towards efficiency and quality to achieve business outcomes
• Collaborate with team members remotely, and build strong relationships to effectively support the dss+ business
• Proficiency in MS-Office suite like PowerPoint, Word, Microsoft Excel, and also SharePoint

Other Requirements

• KM experience in professional services firm
• Strong communication and presentation skills
• Knowledge of concepts like metadata, taxonomy, user search experience
• Familiar with SharePoint Online out-of-the-box features