KeyMe Van Operations & Key Services Specialist

As a Van Operations & Key Services Specialist for KeyMe Locksmiths, you will be a crucial part of our program. Your role involves working alongside a team of Sales Reps across various retail locations within your market.  As a  Van Operations & Key Services Specialist, you will be responsible for the travel, management, operation, and storage of the KeyMe Locksmiths van, as well as key duplication and programming services.

Pay: $40/hour

• $30/hour with a $10/key sold incentive 

• Leadership and Supervision
  • Lead a team of brand ambassadors for activations.
  • Oversee all local staff, reporting team updates and issues to the Mosaic management team.
• Event Operations
  • Manage set-up, tear down, and day-to-day operations of assets during events.
  • Ensure compliance with health and safety standards as per safety guidelines.
  • Provide key duplication and fob programming services at retail partner locations.
  • Operate KeyMe mobile equipment to cut keys and program key fobs to customer’s vehicles.
  • Troubleshoot issues with key cutting and programming hardware/software.
  • Ensure high-quality customer service and technical precision.
  • Maintain inventory of key blanks, fobs, and other supplies.
  • Document service calls and maintain accurate records.
• Relationship Building
  • Build and maintain strong relationships with retailers, clients, and field teams.
  • Serve as the main point of contact for local retailers, staff, and client communications.
• Logistics and Inventory
  • Track inventory in van and at regional storage locations, including product ordering and receiving.
  • Own and manage activations from start to finish, including logistical planning and duties.
• Reporting and Documentation
  • Complete daily travel/driving logs.
  • Conduct daily cleaning and maintenance of vans and various equipment.
  • Provide daily field reporting to the Mosaic management team.
• Fleet Management
  • Monitor the fleet’s condition, reporting damages and repairs required to the Mosaic management team.

• Experience 
  • Previous experience in team leadership roles.
  • Ability to lead a team of brand ambassadors for activations.
  • Strong customer service and communication skills.
  • Ability to work independently and travel to different retail locations.
• Event Operations Skills
  • Proficiency in managing set-up, tear-down, and day-to-day operations of assets during events.
  • Proficiency with vehicles and/or other technical trades.
• Communication and Relationship Building
  • Excellent communication skills to serve as the main point of contact for local retailers, staff, and clients.
  • Ability to build and maintain strong relationships with retailers, clients, and field teams.
• Logistics and Organization
  • Experience tracking inventory, including product ordering, and receiving.
• Health and Safety Awareness
  • Understanding of health and safety standards as per safety guidelines.
  • Commitment to maintaining a high standard of cleanliness during all activations.
• Driving and Reporting
  • Valid driver’s license and willingness to complete daily travel/driving logs.
• Adaptability and Ownership
  • Flexibility to own and manage activations from start to finish, including logistical planning and duties.
• Technical Proficiency
  • Comfort using company software for documentation and communication.
  • Experience with automotive key programming or locksmithing preferred.
  • Technical aptitude with mechanical and electronic systems preferred.

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business,