Key Accounts Manager

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

Experienced sales executive accountable for National marketing efforts via National Accounts prospecting, negotiating and closing agreements/contracts, program implementation, reporting and strategic account management to grow the business. The Key Accounts Manager will work with insurance claims executives and Franchise owners to build, grow and maintain long-term, profitable relationships within the property and casualty insurance industry.

You will

• Manage Communication Cycle
• Prioritized Action List
• Monitor Progress, achieve objectives, and improve execution.
• Optimize communication throughout company and franchise system.
• Measuring and reporting successes, challenges and strategic planning.
• Validate SERVPRO Value.
• Program Management
• Negotiate and Execute Quality Contracts and/or Bulletins that Provide Adequate ROI (To Be Defined) Over Life of Agreement.
• Ensure Quality Processes are Completed Timely and Effectively.
• Communicate required current and future I.S. needs of our clients (i.e. reporting requirements and security protocol).
• Grow Total Gross Revenues.
• Grow National Call Center Job Referrals.
• Communicate required current and future I.S. needs of our clients.
• Regional Marketing
• Communicate opportunities to Franchise community to leverage on a local level.
• Help build local and regional relationships for NAMs.
• Vendor Management
• Validate performance of Franchise Community in accordance of client expectations.
• Serve as Liaison to SERVPRO stakeholders, including Operations and trainers, to ensure actions plans are in place to meet performance.
• Ensure timely and sustainable corrective actions are in place for clients.
• Liaison for Relationship Development at all Company levels with Focus on Providing Solutions to our Franchise Community.
• Personal Growth: As a team member of Servpro Industries, Inc., it is vital to continue to increase knowledge and education; regular personal growth is vital to future performance, and personal investment in a self-improvement plan is encouraged.
• Organization: It is important to be organized i