Key Account Relationship Coordinator (CORP)

Overview

What does this role do? Professionally responds to service inquiries and requests from MDVIP affiliated physicians, practice staff and members. Contact may be in the form of inbound telephone calls to the Practice Support Line or desk phone, inbound voicemails, outbound follow-up calls and emails, and other future media channels (i.e., txt, chat, video). Additionally, supports assigned post-open accounts for service inquiries/requests from MDVIP physicians, physician staff, MDVIP field personnel, and members as necessary. Collaborates with field management as an assigned membership focused resource to process transfers, cancellations, reinstatements, FSA appeals, invoice statements, End of Scholarships, receipts, and other practice supporting administrative functions, as assigned.

Who is MDVIP? Since opening the first affiliated practice in 2000, the MDVIP membership-based personalized healthcare program now empowers nearly 400,000 people to reach their health and wellness goals through in-depth knowledge, expertise, and one-on-one coaching with over 1,200 of the finest primary care doctors in America. MDVIP-affiliated doctors provide the highest level of personalized health care through consultations, comprehensive screenings, and advanced testing coupled with a wellness plan devised to help manage acute and/or chronic medical needs. MDVIP-affiliated doctors utilize the latest healthcare technologies in order to advance the delivery of primary care and improve health outcomes in America.

MDVIP has consistently been recognized as a Great Place to Work® employer since 2018, (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work® as one of  the 2023 Best Workplaces in Healthcare™ . 

Responsibilities

• Answers and resolves inbound calls to the Practice Support Line and makes appropriate outbound calls in response.
• Answers and resolves voicemail messages, email inquiries and requests to Member Services, Portal Support, and Member Care from members, affiliates, MDVIP and practice staff.
• Assists leadership team in handling member and affiliated physician escalated calls and case resolution.
• Provides members support, guidance, and documentation to appeal Flexible Spending Account claim denials.
• Maintains and executes the End of Scholarship process and seeks to retain those members as paying members for the affiliate.
• Manually prepares receipts and invoices requested by members.
• Provides technical support primarily for physician users (and supports members as needed) of the MDVIP App and portal.
• Coordinates requests for secret shopper activities to gauge training needs of staff.
• Performs proactive outreach for call campaigns to support new and ongoing initiatives.

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience / Knowledge:

High school diploma or general education degree (GED); An Associate degree is desirable, but not required. Minimum of 5 years related experience and/or training includes prior customer service in a call center environment, or business / administrative experience.

• Minimum of 3 years MDVIP contact center experience required, with demonstrated high performance in membership, retention, and practice support.

What We Offer

• A vibrant, collaborative workplace with a mission-driven culture.
• Recognition as a Great Place to Work, ensuring a supportive and inclusive environment.
• Opportunities for growth and professional development.

Join Us!

At MDVIP, you’ll be part of a team that values your unique skills and empowers you to make a difference. If you’re ready to shape the future of healthcare and leave a lasting impact, apply today.

Corporate office role: As a corporate based role in Boca Raton, FL, employees are expected to work from the corporate office. 

Additional information:

At no time may work be performed, or computer systems accessed, from outside of the U.S.

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion,