Key Account Manager

About Mojo Medical

Mojo Medical is a provider of sustainable solutions to both the new and resale medical device equipment markets. Mojo Medical was founded in 2012 to help doctors and surgeons around the world access high quality pre-owned medical equipment at an affordable price. We are proud to consistently connect the world with life sustaining medical equipment and are constantly working towards even more growth.

Mojo Medical offers a variety of benefits to ensure that our employees feel supported and valued. Here’s a summary of what we offer:

-Unlimited PTO for exempt employees, so you can take the time you need to recharge and enjoy life outside of work.
-3 Floating Holidays
-9 observed holidays to spend time with loved ones and celebrate important occasions.
-Medical coverage with HSA and PPO options, so you can choose the plan that works best for you.
-FSA and HSA accounts, as well as dependent care FSA, to help you save on healthcare and dependent care expenses.
-Discounts on pet insurance to keep your furry friends healthy.
-Delta Dental and Delta Vision insurance offerings.
-Short term and long term disability coverage through Principal, to provide financial protection in case of unexpected events.
-EAP (employee assistance program) through Principal, to provide confidential support and resources for personal and work-related challenges.
-Pet friendly office in Mokena, to make your furry friends feel welcome and at home.
-4% 401(k) company match after 30 days

About the role

• As a Key Account Manager at Mojo Medical, you will drive sales of refurbished medical devices by managing and growing relationships with high-revenue customers. The role focuses on proactive outreach, exceptional customer service, and strategic account management to exceed sales quotas and enhance customer satisfaction.

What You'll Do

• Sales Growth: Achieve and exceed sales quotas with 150-200 accounts by increasing revenue from top customers, targeting year-over-year growth and expanding wallet share.
• Customer Relationships: Build and maintain strong, long-term relationships, ensuring high satisfaction through responsive and urgent service.
• Pre-Call Planning: Use reports and resources to prepare for targeted, proactive customer outreach.
• Sales Process Ownership: Manage the entire pre- and post-sale process, guiding customers through purchases and resolving concerns.
• Account Strategy: Develop and document profitable, long-term growth plans for key accounts to drive revenue and retention.
• Sales Forecasting: Maintain accurate sales funnel and forecast orders for assigned accounts.
• Product Expertise: Stay updated on AA Medical’s products, conducting demonstrations and addressing customer and colleague inquiries.
• Collaboration: Work with suppliers and cross-functional teams to secure equipment and meet sales goals.
• Order & Logistics: Accurately place orders, coordinate shipping, tracking, and fulfillment to meet customer deadlines.
• CRM Utilization: Use NetSuite to document customer conversations and actions to ensure clear communication and follow-up action plan.

Key Activities

• Focus on a defined list of 150–200 consistent, high volume purchasing accounts.
• Prioritization of assigned accounts, handling inbound leads only from those accounts.
• Deliver an exceptional customer experience, identifying potential needs during interactions to drive future sales.

Performance Indicators (KPIs)

• Wallet share growth and revenue achievement by customer name.
• Meeting or exceeding quota targets.
• Selling above floor price or target margin.
• Number of estimates sent per day.
• Close rate on estimates.
• Number of outbound calls to customers and customer-related activity.
• Maintain an unable-to-fulfill rate below a specified threshold.

Qualifications

• Experience & Performance: Proven sales experience in medi