Junior System Operations Analyst

Overview

The Systems Operation Center (SOC) at a major National Laboratory provides 24x7x365 monitoring of IT resources to quickly detect and respond to issues, minimizing downtime and impact on operations and projects. It monitors thousands of classified and unclassified computing elements, using a suite of Monitoring Tools to analyze conditions and detect issues such as application outages, router interface loss, slow web response times, and server resource thresholds. The SOC team initiates quick responses to events, minimizing potential damage or loss of service while keeping customers informed.

 

This position is for Swing Shift 2:30pm-11:00pm

 

Responsibilities

• Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.
• Maintain effective and efficient adherence to the Event Management Process.
• Review system and application logs and verify completion of scheduled jobs, including system backups.
• Analyze network and server resource consumption and control user access.
• Answer incoming problem calls from customers and internal sites and resolve associated tickets.
• Write incident reports and document events.
• Follow procedures, provide updates, ask questions, take action, and follow up on missing, incomplete, or unresolved issues.
• Observe and control the status and performance of system components, servers, and network facilities.
• Complete hourly stewardship walkthroughs 
• Provide after-hour support to the Corporate Computing Help Desk (CCHD).
• Perform other duties as assigned.

Qualifications

• Must be a U.S. Citizen.
• Must have a high school diploma and at least 2 years of relevant experience.
• Must be able to obtain and maintain security clearance at the DOE Q or Top Secret (TS) level.

Required Skills:

• Proficient with MS Word, Excel, Outlook, and PowerPoint.
• Experience with ServiceNow or a similar ticketing system.
• Strong verbal and written communication skills.

Desired Skills:

• Network Troubleshooting skills

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?

Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees, and their families stay healthy and feel secure.

 

ABOUT US:

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

 

 It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.