Junior Software Implementation Specialist

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system. 

We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency. 

Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America.

Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.  

Software Implementation Specialist:

Journal Technologies is looking for a high-energy, results-oriented project professional to work on implementation projects for our growing software and services company. A successful candidate will have a background in software rollouts including requirements gathering, environment setup and install, configuration/development, training, go-live, and support.

The Software Implementation Specialist (SIS) will work as a member of the implementation team. The SIS is responsible for delivering contracted products and services such as reports, business rules, and general software configuration. The SIS will interact with customers as a primary representative for Journal Technologies as well as coordinate and complete a variety of activities in the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes.

Responsibilities

• Configure case management software, including forms, searches, workflows, and business rules using Groovy and Velocity.
• Gather requirements for data conversions, documents, and reports; support development, testing, and review.
• Conduct client training and provide onsite go-live assistance.
• Troubleshoot technical and procedural issues and escalate blockers appropriately.
• Work with Java, Windows Server environments, relational databases, and REST/SOAP APIs.
• Manage assigned work and status updates in Jira.
• Collaborate within a Scrum team and communicate effectively with clients and internal stakeholders.

Requirements

• Bachelor’s degree or equivalent work experience.
• 1+ years of professional experience querying relational databases, preferably T-SQL or PL/SQL.
• Implementation Specialist experience or comparable software implementation experience preferred.
• Working knowledge of several of the following: Microsoft SQL Server or Oracle, JasperReports or Crystal Reports, SSRS, Java, Groovy, and Velocity.
• Familiarity with current web technologies, operating systems, Windows Server environments, and REST/SOAP APIs.
• Ability to learn and apply complex software concepts, follow established procedures, troubleshoot problems, and escalate issues appropriately.
• Strong technical curiosity, critical thinking, attention to detail, accountability, and problem-solving skills.
• Ability to manage multiple priorities, work effectively through ambiguity, and communicate blockers early.
• Strong client service, interpersonal, and written/verbal communication skills.
• Ability to manage assigned work in Jira and collaborate effectively within a Scrum team.
• Ability to travel to client sites as required.
• Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.

Preferred Qualifications

• Excellent customer service skills.
• Court or justice-industry knowledge.