Junior Operations Analyst

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. 

Currently, we are seeking a motivated, career and team-oriented Junior Operations Analyst in support of the U.S. Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Continuous Diagnostic & Mitigation (CDM) Data Services Program. The CDM Data Services Program is a critical component of CISA’s national effort to ensure the defense and resilience of cyberspace. This is a remote position where the candidate can work from any location within the United States provided, they are able to work on an eastern time zone schedule.

The CDM Data Services Program mission is to provide a standardized platform to collect, transform, and integrate cybersecurity data from relevant authoritative data sources into a coherent data, delivering actionable information into Agency and Federal Dashboards to identify risk areas in support of mitigation as well as to facilitate coordinated agency and national response to cyber-threats.   

Responsibilities include, but are not limited:

• Support the overall operations, maintenance, and health of the CDM integration layer and dashboard platform environment. The CDM dashboard provides its customers situational awareness of risks, based upon data gathered from security tools and sensors, providing hardware and software asset management, vulnerability management, configuration management, and privileged account and identity and access management for multiple Federal Government Agencies.
• Manage and oversee the performance and security monitoring tools, responding to alerts, triggers, and other warning conditions.
• Closely coordinate with Engineering to generate root cause analyses (RCAs), update tickets, and resolve problems and incidents within established performance SLAs.
• Follow established documented methods, practices, and standard operating procedures (SOPs) to deliver effective, efficient, and professional operations support.
• Participate on shift-transition calls to ensure all open tickets and tasks are properly managed and addressed.
• Create and update standard operating procedures (SOPs) for Operations and Maintenance (O&M) support.
• Maintain the confidentiality, integrity, and availability of data across physical and logical solution boundaries in multi-Agency environments.
• Coordinate with government engineering resources and OEMs to patch, upgrade or refresh tool and sensor software and hardware.
• Understand and monitor operations processes, including but not limited to Business Continuity Planning and Incident Response Planning.
• Follow effective controls, countermeasures, and processes to maintain a strong organizational and system security posture.
• Identify gaps and bottlenecks in the presentation and reporting of data within and to the dashboard, including issues related to performance, capacity, interoperability, scalability, and manageability.
• Maintain accountability and ownership of assigned issues and support tickets.

Basic Qualifications:

• A bachelor's degree, preferably in a technical discipline, e.g., computer science, data science, engineering, applied mathematics, or closely related field or equivalent on-the-job experience.
• Familiarity with and exposure to Elasticsearch and Kibana or other similar data aggregation and analytics platforms.
• Familiarity with automated monitoring tools such as Dynatrace, Azure Sentinel, Zabbix, Nagios, Datadog, etc.
• Familiarity with the Elastic Cloud Enterprise (ECE) and Elastic Cloud on Kubernetes (ECK) platforms.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Understanding of containerized PaaS platforms such as Azure Kubernetes Service or Elastic Kubernetes Service as well as IaaS hosted platforms such as Docker and Podman.
• Proven ability to analyze complex problems, theorize root causes, and develop creative solutions.
• Knowledge of REST API authentication types and REST methods.
• Basic understanding of API calls for data ingestion.
• Experience with the Linux operating system.
• Proficient at queries, report writing and presenting findings.
• Manage escalation of complex technical support issues with Engineering and Development teams.
• Solid customer-facing communication skills, both verbal and written.
• Ability to manage multiple tasks and work with cross-fu