Junior Field Service Technician (Packaging) - Columbus, OH (Remote)

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com.

Position Summary

As a Technical Packaging Specialist, covering Columbus OH, this individual will work closely with customers and their regional sales team to service equipment development and promote the sale of Sealed Air products. Technical Packaging Specialists are the first line of contact with all new customers. Technical Packaging Specialists establish and maintain long-term business relationships with new and current customers. The Specialists will be expected to consult customers on the packaging materials, equipment, and processes.

As a Technical Packaging Specialist, covering Columbus OH, this individual will work closely with customers and their regional sales team to service equipment development and promote the sale of Sealed Air products. Technical Packaging Specialists are the first line of contact with all new customers. Technical Packaging Specialists establish and maintain long-term business relationships with new and current customers. The Specialists will be expected to consult customers on the packaging materials, equipment, and processes.

Job Description

• Provide customers with equipment troubleshooting, repair, and maintenance service using Sealed Air protective materials. 
• Assist or coordinate/supervise customer personnel in equipment installation and train customers in equipment operation, maintenance, and sanitation. 
• Analyzes packaging quality and production problems to determine if equipment, material, or product related.
• Advise customers in establishing preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular calls, value capture, equipment audits, securing parts, and advice on packaging techniques per the territory business plan.
• Assists sales in supporting new products and opportunities.
• Supporting sales and marketing with timely completion of all administrative reports.

Qualifications

• High School Diploma: BA/BS Degree preferred
• 3 + years of High level of mechanical and troubleshooting expertise
• Valid Driver’s License
• Ability to Travel overnight

Additional Qualifications

• Self-sufficient and self-disciplined with a very positive attitude
• Excellent mechanical skills and use of tools including voltmeter.
• Must have strong interpersonal skills and an ability to develop existing business.
• Packaging experience is a plus
• Read and understand technical drawings and troubleshooting charts
• Strong organization skills and detail-oriented
• Ability to work with customers to solve problems
• Ability to prioritize daily tasks
• Accomplished computer skills and MS Office knowledge
• Occasional overnight traveling (meetings, training, service coverage)
• Strong verbal and written communication skills (Spanish is a plus)