Jr. Operations Engineer

Junior Operations Engineer


About Us:

We’re a fast-growing, privately held insurance company on a path to become a leading U.S. retail platform. We believe every client and customer relationship holds the potential to grow into something greater, and the same is true for our people. As we grow, we’re redefining how great talent connects with meaningful work; enabling our ambitious strategy while building a culture of high performance, creativity, and partnership. If you enjoy troubleshooting systems, working closely with infrastructure and operations teams, and contributing to reliable, wellrun environments, you’ll thrive here!

About the Role:

We’re looking for a Junior Operations Engineer who brings a strong attention to detail, a desire to learn, and an interest in how systems and processes support life insurance and annuity operations. In this role, you’ll support daytoday operational systems, assist with monitoring and issue resolution, and help ensure critical processes run accurately and reliably. You’ll partner closely with Operations, IT, and business teams to troubleshoot issues, document procedures, and gain handson experience in a highly regulated, missioncritical environment that supports policy administration, financial transactions, and customer outcomes.


What You’ll Do:

Support and Maintain Operational Systems

• Support servers, applications, cloud environments, and mainframe systems that power life insurance and annuity operations
• Help ensure system uptime, reliability, and performance across production environments
• Assist with overnight mainframe and batch processing cycles as needed to support business continuity

Monitor, Troubleshoot, and Resolve Issues

• Investigate system outages, slow performance, and failed deployments by digging into logs, configurations, and infrastructure
• Troubleshoot issues directly and partner with senior engineers when escalation is needed
• Roll back changes quickly and safely when issues arise to minimize business impact

Execute Deployments and System Updates

• Assist with application deployments, system updates, and code releases across environments
• Maintain and support pipelines used for releases and operational changes
• Validate deployments and ensure systems remain stable postrelease

Partner Across Infrastructure and Engineering Teams


• Work closely with the Infrastructure Team to support networking, storage, compute resources, and virtualization platforms
• Collaborate with IT and Operations partners to resolve issues and support shared operational goals

Leverage and Build Technical Skills

• Administer and support Windows environments using Microsoft operating systems
• Use PowerShell and SQL scripting to support automation, troubleshooting, and reporting
• Support SQL Server, IIS, Azure services, and Nutanix environments as part of daily operations
• Execute basic mainframe console commands to support batch and production processing

Document and Improve Operational Processes

• Create and maintain clear technical documentation, procedures, and runbooks
• Identify opportunities to improve system reliability, operational efficiency, and issue response
• Contribute to continuous improvement efforts that strengthen operational stability in a highly regulated environment

What You’ll Bring:

• Strong process driven mindset with emphasis on designing workflows that reduce human error and operational risk
• Available to work evenings, weekends, and on-call as needed or required
• Demonstrated commitment to security best practices and risk management, including proactive identification and mitigation of vulnerabilities
• Demonstrated ability to document processes and procedures


Core Competencies:

• Operational Excellence: Maintains reliable, highquality system operations while balancing urgency, accuracy, and stability
• Problem Solving: Diagnoses issues at the root by analyzing logs, configurations, and system behavior to resolve incidents efficiently
• Systems Mindset: Understands how infrastructure, applications, and batch processing work together to support businesscritical operations
• Technical Curiosity: Actively builds skills across operating systems, scripting, databases, cloud platforms, and mainframe environments
• Communication: Clearly documents processes and communicates issues, risks, and resolutions with technical and nontechnical partners
• Ownership & Accountability: Takes responsibility for system health, follows through on issues, and escalates appropriately when needed
• Collaboration: Partners effectively with Infrastructure, IT, and Operations teams to suppo