IT Technician Support

Job Title: IT Technician Support.

IT Technician Support - is responsible for providing local operational support for an office or
group of offices. This position requires both excellent customer service and problem-solving skills. The
candidate must possess a process and project orientated mindset and be efficient working individually as
well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of
technology and adaptable enough to be able to leverage it against a wide range of technical issues. The
candidate must be highly motivated and self-reliant individual with a desire to better themselves.

Issues Management and Resolution
• Analyze issues and formulate solutions
• Troubleshoot system, application and hardware issues
• Ensure customer is updated on ticket progress
• Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV
equipment and meeting/event support
• Work directly with customers to solve problems
• Utilize internal IT Knowledge Base to both provide and find solutions to known issues
• Use external information to research and resolve issues when needed
• Consistently update the ticket tracking system with status and fixes
• Properly escalate issues to necessary parties as required
System Administration
• Perform routine system maintenance on laptops and desktops
• Track computer assets according to organizational standards
• Perform backups and restores
• Perform configuration of hardware including drives, network interfaces, memory, processors, and
peripherals.
• Perform installation and configuration of software including operating system, patches, and 3rd
party products.
• Maintain established computer standards and participate in testing new standards
Communication
• Strong interpersonal skills with heavy focus on customer service
• Demonstrate sound written, oral and organizational skills
• Collaborate with local and remote teams using provided tools
• Consistently share solutions with peers
• Works effectively as an individual and as part of a team
• Comfortable training both small and large groups of people on new IT solutions
Resource & Project Management
• Complete assigned tasks on time
• Ability to follow documented commonly used concepts, practices, and procedures
• Ability to manage multiple constituencies, issues, priorities, projects and goals
• Adhere to team policies and organizational reporting structures
Continuous Improvement
• Gather knowledge of technology changes through training, conferences, books, journals, case
studies, and perform product evaluations.

Work Schedule
• Must maintain a flexible schedule and be available to work non-standard business hours upon
request or as needed
• Must be available via cell phone for issue resolution and assistance after hours
Travel
• Local travel between sites may be required
• Occasional travel to sites outside the local area may be required

Education and Certifications
• Associate’s Degree, Bachelor’s Degree from an accredited university, preferably in Computer
Science, Information Systems or equivalent program, or a proven track record of IT experience
required.
• Technical certifications are a plus (e.g. ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+)
Experience
• Minimum 1 year IT experience
• Experience delivering IT solutions within a corporate and/or enterprise environment
• Experience working in a mixed Mac and Windows environment

Additional Skills
• Experience in the Advertising and/or Marketing industry preferred
• Experience in centrally managed computer environments
• Experience supporting A/V environments not required, but is a plus
• Skills helpful but not required – BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF),
Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems

 

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range$35—$35 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a va