IT Technician

Description

Our Purpose

The Ashford team is growing, and we are looking for our next Ashfordian! As an IT Technician in Property Management at Ashford Communities, your role will ensure the standardization and continuous improvement of the IT infrastructure across our portfolio of properties. The primary goals of this position are to standardize the IT systems, enhance efficiency, and provide reliable IT support to all staff members while building and maintaining an accurate inventory of hardware and software assets.

Essential Duties & Responsibilities

Current year

• Learn and understand the company's IT infrastructure and systems. 

• Provide technical support to employees for hardware and software issues. 

• Maintain and own company software list. 

• Assisting in the maintenance and troubleshooting of network and phone issues. 

• Assisting in the maintenance and troubleshooting of RealPage/Entrata issues. 

• Participate in the implementation and maintenance of security protocols. 

• Lead the way in documenting IT procedures and processes. 

• Build and maintain good relationships with employees and current/potential vendors. 

• Work on RealPage/Entrata standardization. 

• Assist with the transition from RealPage to Entrata. 

• Other duties as assigned. 

Longer term

• Standardize IT infrastructure across all properties. 

• Continuously improve IT infrastructure. 

• Continuously improve technical skills. 

• Create and maintain an accurate inventory of hardware and software assets. 

Requirements

• A minimum of an Associate's degree in Computer Science, Information Technology, or a related field is required. Two years of relevant work experience may be substituted in lieu of a degree. 

• A minimum of two years experience in IT support roles.

• Industry certifications such as CompTIA A+, Network+, or Cisco Certified Network Associate (CCNA) are recommended but not essential.

Skills Required

• Technical Skills:

- Proficiency in installing, configuring, and troubleshooting computer hardware, software, systems, networks, printers, and scanners.

- Knowledge of Microsoft Windows operating systems and common productivity software like MS Office.

- Knowledge of Microsoft 365 administration.

- Basic understanding of network configuration, including LAN, WAN, and Wi-Fi setups.

- Familiarity with mobile devices and other tech products.

• Communication Skills:

- Ability to communicate clearly and effectively with end-users to understand their technology issues and explain solutions in a non-technical manner.

• Problem-Solving Skills:

- Strong analytical and problem-solving skills to diagnose and resolve technical issues.

• Customer Service Skills:

- Excellent customer service skills, with an emphasis on patient and empathetic interaction with users of varying technical skill levels.

• Organizational Skills:

- Good organizational skills to manage multiple tasks simultaneously while maintaining attention to detail.

Competencies Required

• Technical knowledge and skills in areas such as hardware, software, networking, and operating systems. 

• Strong problem-solving and troubleshooting abilities. 

• Excellent verbal and written communication skills. 

• Ability to work well in a team and collaborate effectively with others. 

• Strong organizational and time management skills. 

• Ability to learn quickly and adapt to new technologies and systems. 

• Aptitude for continued learning and professional development. 

• Strong customer service mindset and ability to provide excellent customer service. 

• Ability, attitude, and desire to learn new skills. 

Ashford Communities is proud to be an equal-opportunity workplace. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state, or federal laws.