IT Systems Support Spec (Information Technology Unit): Central Administration #01183 & #01184

Title: IT Systems Support Spec (Information Technology Unit): Central Administration #01183 & #01184

State Role Title: Info Technology Specialist II

Hiring Range: $64,459 - $98,341

Pay Band: 5

Agency: Dept of Corr - Central Admin

Location: DOC Headquarters

Agency Website: www.vadoc.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Information Technology Services Unit provides technology planning and support to the Department to help ensure the successful accomplishment of the Department’s mission. Position provides first level technical support for the Department of Correction’s user community by phone and email. This includes logging and documenting all inquiries reported to the ITU Help Desk, with the goal of resolving technology concerns on first contact and escalating to next level support as necessary. Provides remote technical assistance and support related to network resources, computer systems, hardware, printers, software, Agency specific applications, UCaaS and wireless phones. Responds to queries, runs diagnostic programs, isolates problem, and determine and implement solutions.

Minimum Qualifications

The position requires considerable corrections experience with a working knowledge of technology and business process planning, to develop and implement security software systems. Requires high functional experience in computers, MS-Office, power platform, security system administration of Axon, IP camera, and LPRs. Experience prioritizing multiple projects, analyzing and resolving complex infrastructure, planning and implementation challenges. Experience with system administration, networking, infrastructure, project planning and cloud experience is required. 25% or more travel required.

Additional Considerations

Project management experience. Corrections experience with VMS systems.
Power BI experience. DCJS or AXON Certification

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

If selected as a finalist with the VADOC, candidates can expect the following:

Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.

Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver’s License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.

Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.

Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.

VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.

VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services.

Contact Information

Name: Human Resources

Phone: 804-641-9840

Email: