IT Systems Support Intern

Position Title: IT System Support Intern

Target Experience: Current college student enrolled in a computer related technology program

Department: IT Networks

Location: Trafford, PA

About Us

Cleaveland/Price specializes in the design and manufacture of high voltage disconnect switches and switch automation products.  The products that we offer are unique in design, and some include patented features. Products have been developed and tested in accordance with IEEE, ANSI, and NEMA standards for high voltage equipment. They are primarily used by investor-owned and public electric utilities and large industrial operations in substation, distribution, transmission, and generation applications.

All company operations take place in a modern 218,300 sq. ft. multi-site facility situated on 20 acres east of Trafford, PA. The facility houses virtually all resources for product realization, including engineering, supply chain, parts fabrication, electro-mechanical assembly, and testing. Fabrication capabilities include laser and plasma cutting, CNC machining, CNC punching, and automated bending and forming. The company also utilizes specialized processes, such as MIG and TIG welding, friction welding, silver and tin electroplating, and silver brazing.

Cleaveland/Price’s employee-focused culture plays an important role in being recognized by the Pittsburgh Post-Gazette as being a Top Workplace in the Pittsburgh region. The company is driven by the caring people that we employ: the heart and soul of the Cleaveland/Price product line.

Your Goal

The IT System Support Intern will primarily support the IT department with hardware functions while gaining insight in network and system access processes.

Your Responsibilities

• Support the IT team with the implementation and organization of hardware setups.
• Count, track, enter data of hardware stock into a new asset management solution.
• Provide Hardware support.
• Assign system access to users.
• Assist with system security protocols and troubleshooting.
• Assist with troubleshooting network problems.

Your Background

• Current college student enrolled in a computer related technology program
• Knowledge of hardware repair including computers, laptops, tablets, printers and other peripheral devices.
• Knowledge of Windows, Powershell, Microsoft Office, troubleshooting tools, Local Area Networks.
• Must be able to multi-task.
• Strong interpersonal and customer-service skills.

Physical Requirements

• Light work. Exerting up to 25 pounds of force occasionally and/or 10lbs. of force frequently or constantly lift, carry, push, pull or otherwise move objects that are negligible in weight. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Requires concentration, accuracy, and focused mental effort while multi-tasking in a team environment.
• Ability to wear standard personal protective equipment (PPE) required while on the