IT Systems Cloud Engineer IV

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

We are seeking an experienced IT Systems Cloud Engineer IV - Remote (prefer candidates from Texas.)  This position serves as the senior technical resource defining, designing, and leading technology solution implementation across the Hanger Enterprise. Using defined architectures as well as architectural building blocks the candidate will design technical solutions that are fit for purpose and fit for use, while exceeding all Cybersecurity, administrative, compliance, and operational requirements. The candidate will serve as a lead technical resource supporting business partners, technology requestors, 3rd parties and Sr. staff. Candidate will lead contract development activities such as quoting, statement of work, software licensing, and others as assigned. This role will develop executive level reporting services that drive clarity, outcomes, and strategic development activities.  Customer service is paramount to success, as such the candidate must have a passion for customer service.

This IT Systems Cloud Engineer IV will report to the IT Manager, Cloud Operations. Success in this role will depend on the ability to: drive technology integration into our chosen cloud provider, design and implement IaaS, PaaS, and SaaS solutions that exceed on-premise service requirements, facilitate the re-engineering of technology capabilities and operations to improve quality, efficiency, security, and reliability, work as both a team member and a team mentor in all aspects of technology and service implementation.

Your Impact

• Troubleshoot reported incidents and problems. Provide support for any problems associated with the platform infrastructure for OnPrem, IaaS, PaaS, and SaaS. Develop documentation and mentor Jr. team members in process development, documentation standards, and remediation processes.
• Design technology solutions that meet technical requirements as defined by architectural documentation both on on-premise and cloud-based IaaS, PaaS, and SaaS. Document and maintain an inventory of all technology platforms. Install, configure, and maintain server software including configurations such as IP, SAN, OS, Policies, etc . Monitor, administer and support all infrastructure technology platforms. Monitor and maintain on-premise and cloud-based backup and recovery service as documented by Hanger policies and Standard Operating Procedures. Strong cloud skill capabilities are required with experience in AWS and Azure cloud services. Evidence of previous experience with proven service delivery capabilities in cloud enablement required.
• Develop and implement automated backup strategies for both on-premises and cloud infrastructure. Automate the failover and fallback process to ensure reliability and availability using Azure Backup and Azure Site Recovery.
• Works on complex issues where analysis of situations or data requires an in-depth and expert evaluation of variable factors including external service providers, administrative controls, architectural principals, and business objectives. Leads the team in terms of mentorship, driving success across the team. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
• Provide subject matter expertise in the implementation and development of on-premise and cloud-based technology services across all technology delivery methods including IaaS, PaaS, and SaaS. Mentor Jr team members in the appropriate development, validation, and configuration of infrastructure services that exceed customer requirements. In coordination with technology architects and using established architectural standards and services deliver standard configurations and artifacts. Serve as the subject matter expert for technology services in support of 3rd party vendor solution evaluation, design, and implementation.
• Design backup\recovery solutions that meet the business requirements and poli