IT Support Technician

IT Support Engineer (1st/2nd Line) - MSP

Location: Aldershot, Hampshire
Salary: £30,000 - £34,000, or up to £38,000 for strong MSP experience
Type: Permanent, full-time

The company
Our client is an established Hampshire managed service provider. They support UK businesses with IT, Microsoft 365 and cyber security. They're growing their service desk team.

The role
You'll be a first point of contact for business customers, aiming to fix issues on the first call wherever you can. Your work will include:

Handling support calls and tickets across Microsoft 365, Windows, devices, networks and cloud services
Day-to-day M365 administration, including users, mailboxes, password resets, MFA and account queries
Troubleshooting Outlook, Teams, OneDrive, SharePoint and Windows issues
Logging, documenting and escalating tickets clearly
Helping with customer onboarding and making occasional visits to customer sites
Liaising with third-party vendorsWhat you'll need

Some experience in IT support or on a service desk
Confidence and friendliness on the phone and face to face, since this role suits someone who enjoys talking to people
Comfort troubleshooting everyday issues for business users
Good attention to detail, and the ability to keep several tickets moving at once
A full UK driving licenceNice to have
MSP experience, Microsoft 365 (Exchange Online, Entra ID, SharePoint), basic networking (Wi-Fi, routers, VPNs) and any IT certifications.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy