IT Support Specialist

Welcome to Fi.
We’re a passionate team from Square, Google, Peloton, Uber, and more working to transform the dog-human relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a dog parent.
The dog industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of the millions of dogs in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.
The most exciting aspect of our work? Bridging the communication gap between dogs and humans. Imagine a world where everyone knows how their dog feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.
If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping dogs live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of dog ownership together.
Fi is looking for an IT Support Specialist! 
We are looking for someone who is smart, scrappy, and ready to jump right in!  This role will report to the CTO and you will be responsible for helping define, deploy, and administer networking and IT initiatives at Fi. 

Responsibilities:

• Deploy and administer company-wide initiatives such as MDM solutions, VPN products, etc.
• Office network administration (Wi-Fi, etc.)
• In-person and remote user support
• Writing concise user guides
• Administer and manage Google Workspace, including user account setup, permissions, and group management
• Provide maintenance and support for company-wide tools such as communication platforms (e.g., Slack), video conferencing systems, and software applications
• Monitor and manage IT inventory, including hardware and software licenses
• Implement and manage backup solutions to ensure data integrity and security
• Assist with onboarding duties such as distribution of employee equipment (e.g., laptops, peripherals) and initial setup of accounts and access permissions.
• Troubleshoot and resolve issues related to hardware, software, and network configurations
• Collaborate with other departments to ensure IT systems meet business needs and compliance requirements
• Stay updated on the latest IT security best practices and enforce company-wide security policies, including password management and access controls.

Qualifications:

• Excellent written and verbal communication skills
• 2+ years experience working in IT or system administrator roles
• Strong knowledge of modern IT best practices and technologies 
• Strong knowledge of networking technologies (TCP/IP, TLS, how VPNs work, etc.)
• Excellent scripting skills
• DevOps knowledge/experience (AWS, etc.) is a plus

Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.