IT Support Specialist

We need hope-bringers and changemakers - because the work we all do matters. Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others.

 

Gaudenzia's Mission: Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.

Qualifications:

• 2+ years' experience working in an IT support function
• Extensive experience with Windows and mobile technologies
• Experience supporting Microsoft Office and Exchange/Outlook
• Computer imaging

Your responsibilities in this role may include:

The IT Support Specialist role is responsible for providing a successful and secure end-to-end solution for technology requests and for incoming issues from the Gaudenzia workforce and technology infrastructure, while ensuring Gaudenzia's assets remain secure and compliant throughout their lifecycle with technical and regulatory requirements.

 

As a member of the IT Team, this position will interact daily with employees, IT infrastructure, endpoint technology, as well as their IT functions, to deliver excellent IT services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, is technically inclined, and thrives solving technical issues in a timely manner

• Desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment
• Managing customer service requests
• Fulfilling requests and resolving incidents within on a daily basis to ensure service-related issues are identified and resolved within timely fashion
• Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems

Skills, Knowledge, and Abilities

Skills:

• Technical writing, knowledge management, Incident Management, Problem Management, Change Management, and Critical thinking skills
• Experience with Remote desktop connections, Antivirus support, Backup and recovery, and Desktop performance monitoring and optimization

Abilities:

• Work with the following operating systems - Microsoft operating systems, Apple iOS, Android
• Remedy ITSM, ServiceNow, Salesforce, or similar workflow management tool(s)
• Microsoft Exchange online
• Microsoft Office 365 suite
• Video conferencing technologies, Polycom, Lifesize, Microsoft Teams
• Audio conferencing technologies * Video/audio streaming
• Remote and/or collaborative web technologies
• TCP/IP networking
• PowerShell * Active Directory
• Wireless technologies * VPN technologies
• PC, mobile, and network security
• Telecommunications * Printing technologies COR

 

What We Offer: Competitive Pay - Excellent Benefits - On The Job Training - Upward mobility - Educational assistance to help you grow with us in this life saving field!

For more details please visit out website: https://www.gaudenzia.org/careers/

Our Operating Principles: We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day.

• We hold client care as our top priority.
• We assume good intentions.
• We are present, we connect, & we communicate with transparency, dignity, and respect.
• We make data-driven decisions with courage, challenge the status quo, find innovative ways to grow Gaudenzia & each other.
• We support each other publicly & privately in all circumstances.
• We provide & accept constructive, honest, respectful, and timely feedback with an open mind & without personalization.
• We operate with integrity, focus on outcomes, & have a bias for action.