IT Support Specialist

Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.


Job Title: IT Support Specialist
Must be local to Rochester, NY

Job Description: We are seeking a dedicated and skilled IT Workstation Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring that all workstations and related equipment are functioning optimally. This role requires a proactive individual with strong problem-solving skills and the ability to work efficiently under pressure.
The candidate will be a contributor on a global cross-functional team and will work closely with peer IT colleagues and business teams to ensure smooth operation of IT infrastructure services.
Key Responsibilities:
• Provide hands-on and remote technical support for workstation hardware and software issues.
• Install, configure, and maintain operating systems and applications.
• Troubleshoot and resolve network connectivity issues.
• Assist with the setup and deployment of new workstations and equipment.
• Perform regular maintenance and updates on workstations.
• Document and track all support requests and resolutions.
• Collaborate with other IT team members to ensure seamless operations.

Qualifications:
• Proven experience in a similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Preferred: 3-5 years of experience in IT support or a related field.

Additional Requirements:
• Ability to lift and move equipment as needed.
• Availability for occasional after-hours support.

Education:
• High School diploma
• Some College - AAS or better, Bachelor’s degree in IT preferred
• A+ or similar noting any other IT Certifications


Compensation: $25.00 - $29.00 per hour, contingent on level of experience


Kodak Alaris is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.


As a member of the Kodak Alaris team you will be eligible to participate in our flexible benefits program which include paid flexible time off, health, dental and vision coverage, paid sick leave, paid parental leave, 401(k) plan with company match, short-term and long term disability coverage and life insurance.