APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

The Executive Support Team (EST) is currently looking for an IT Support Specialist. The EST provides high-level, focused support for the Board of Trustees, top university executives, and their staff. This role requires rapid response and 24/7 support in a dynamic environment, meeting the technological needs of executives and collaborating with strategic partners and vendors. 

The Executive Support Team goes beyond typical IT support, establishing customer relationships built on trust, competence, business understanding, training, and immediate attention to IT needs. 

LOCATION

The primary location for the role is State College PA, at the University Park campus and will require regular weekly work on campus. Candidates must live in the local area or be willing to travel to campus as needed at their own expense. Questions related to flexible work arrangements should be directed to the hiring manager during the interview process. Occasional travel to Commonwealth Campuses and to support executive needs will be required. 

KEY RESPONSIBILITIES 

• Provide customer service and technical support for hardware and software. 

• Diagnose, research, and resolve end-user issues; escalate as necessary. 

• Communicate technical information to non-technical users; maintain incident communication through resolution. 

• Train end-users on new devices and technologies. 

• Install, configure, and test hardware and software on new or existing devices. 

• Set up and maintain workstations; provide access to applications, systems, and data. 

• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation.