IT Support Intern

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

1. Learn Identity Management roles and request templates
2. Build computers using IT Fleet Management (ITFM) process and equipment deployment
3.  Learn Service Management Tickets to correct any ITFM related issues
4. Deploy computers on floor start to finish and receive old computers into inventory.
5. Assist users with questions related to smartphones, printing applications, and computer issues.
6. Work with manufacturers to repair equipment. (Lenovo, HP)
7.  Assist in walk throughs to learn more about computer networking.
8. Follow up on user confirmations for ITFM replacements.
9. Create new process for Android scanner implantation. While learning how our network subnets work.
10. Special IT Service Portal (ITSP) related trainings to our customer. (Common ticket how-top’s)
11. Learn about network infrastructure with SCCM, ESX, and NetApp replacements.
12. Assist in switch replacement and cable management.
13. Participate in new site rollout for AT6 (Network, Smart room, Video networking)
14.  Document the completion of the new Atlanta site
15. Assist in labeling and deploying wireless (AP) access points at AT, AT2.
16.  Assist with improving communication and infrastructure between Bastian and Bosch.
17.  Assist in sending surveys to Home Delivery customers.
18. Create new printer layout map.

Qualifications

1. Ability to effectively prioritize and execute tasks
2. Ability to work in a team-oriented, collaborative environment
3. Customer-service awareness/orientation.
4. Analytical and problem-solving abilities
5. Working on, or recently completed  a Bachelors Degree in IT or related disciplines

Additional Information

By choice, we are committed to a diverse workforce and are an equal opportunity employer. Robert Bosch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.